59 results
Trusting the Human in Our Future
Employees and customers have new expectations of organizations, not just to speak and understand their language, but ultimately to be human – in the decisions that they make, the values they represent, and the way they contribute to human progress. Trust is the driving force of change and value creation; trust gives us the power to reimagine, rethink and reshape our world, environment and professional as well as personal context.
CX EX Shaping culture Trust Working practices
How Customer Empathy Drives a Successful Omnichannel Strategy
If the past two years have taught organizations anything, it’s that empathy is an essential part of customer service and engagement. This is the right time for organizations to focus on building a culture of empathy by developing processes that promote empathetic customer experiences and engagements through tailored interactions and smart technology.
Artificial intelligence CX Shaping culture
Empathy and Trust: The Human Engine in Organizational Performance
On the back of the biggest ever global economic shutdown, organizations embraced empathy and trust as the newest workplace traits. As we begin to experience some semblance of normalcy, there is a window of opportunity to leverage this rediscovered state of ‘humanized connection’ for customer-led empathy to improve people and business performance.
Employee wellbeing Shaping culture Social impact Trust
How Companies Can Build Trust in Uncertain Times
Trust can take years for organizations to build with customers and employees, but only moments to break. How can businesses secure and build trust that can stand the test of time in a turbulent period of economic shakiness, political unrest and a global pandemic?
Corporate governance Shaping culture Trust
Trust: The New Currency of Business
In a world where skepticism and misinformation have now become the default, trust has become the new currency for business. And those companies that know how to spend it well can create a competitive advantage by making sure that their actions speak louder than words.
Purpose Security Shaping culture Strategy Talent management Trust
The Human Side of Risk
In such turbulent times, with a global pandemic and the drive towards the digital world, dependence on cyber safety and consumer trust only becomes increasingly important. Technology continues to develop in complexity, as do our methods to mediate it, but it’s imperative that we don’t forget the human side of risk, too.
EX Risk management Shaping culture Trust
Gender Equality – The New Leadership Advantage
In today’s fast-changing markets, where adaptability is key to success, traditional leadership thinking is too rigid to effectively respond to unexpected events. What’s needed instead at a senior level is a vibrant mix of thought and opinions that can deliver creative solutions to unexpected events. This means that organizations with greater gender balance at the highest level are much better equipped to remain competitive.
Diversity, equity & inclusion EX Organisational design Shaping culture Strategy Talent management Working practices
Why the Time Has Come to Reimagine the Employee Experience
Getting your EX right has the power to transform, making a fundamental difference to your people, your bottom line, and your organisation’s ability to deliver a positive social impact.
Design thinking EX Shaping culture
The Rise of Collaborative Leadership
The collaborative approach to leading teams is best suited for today’s complex workplace, where newer, less-defined problems need agile solutions. Through collaborative leadership, executives can create an inclusive environment that energises teams, releases creativity, and cultivates a company culture that is both productive and joyful where information is exchanged organically, and everyone takes responsibility for the whole.
Diversity, equity & inclusion Employee wellbeing Shaping culture Team dynamic
How to Use Data Science to Make Faster and Better Decisions
Could it be possible to make your organisation twice as agile? When businesses behave intelligently, they use data science to facilitate a culture of continual, democratised decision-making, which can cut response times in half.
Artificial intelligence Data strategy & BI Operational excellence Shaping culture
White Paper: Accelerating to an Intelligent Enterprise
What does it take to build an intelligent enterprise? The combination of human intellect and the computer’s proficiency in performing rules-based tasks creates a hybrid ability far better than man or machine can achieve alone. To become a digitally optimised organisation, and sustain it, companies need a clear understanding of what they hope to gain, plus a cohesive plan to bring technology and people together for the maximum benefit.
Breakthrough technologies Hybrid working Shaping culture Whitepaper
Amplifying Employee Satisfaction With Analytics
Covid has changed almost everything about how we work, and now HR is undergoing a revolution. HR’s most important role, arguably, is improving the employee experience – in turn contributing to profitability, competitiveness and, of course, the happiness of the workforce. Here’s how data and analytics support this aim.
Data strategy & BI EX Post-Covid workplace Shaping culture
White Paper: Lessons from the future
The sudden shock of the changes brought about as a result of coronavirus has passed, and we are now settling into what is likely to be a long period of working from home. Our sister companies, particularly NTT DATA Italia, have been coping with this situation for some time already, and we have benefitted from their experience. We would like to share some of what they have discovered.
Post-Covid workplace Shaping culture Team dynamic Whitepaper Working practices
White Paper: Shaping the change
There are a number of reasons for the pressure to change that many companies are feeling: economic globalisation, unforeseen crises, the rising complexity of business processes, and digitalisation at all levels to name a few. Companies are responding with new structures and processes. In doing so, management has to rely heavily on HR, because every positive change is built on the willingness and skillsets of employees. HR shapes extensive aspects of change and HR managers, therefore, are increasingly becoming change managers – and have to stand the test of this new role.
Operational agility Shaping culture Talent management Whitepaper
The Challenge of Continuous Change
Adapt or perish. The rate of change in the post-Covid world is relentless. With the competitor landscape and customer demands changing at speed, the new enterprise must be hyper-adaptive, able to flex and adopt the agile mindset and principles to ultimately achieve competitive advantage and build better relationships with their customers, staff and communities.
Operational agility Shaping culture Strategy Working practices
Reimagining Work
The time for command-and-control is gone. To cope with the level and pace of change, the rules of business planning and management must be rewritten – with flexibility, robustness and self-organisation at the root. Rebelling against the norm is not only advantageous; it's critical.
Operational agility Shaping culture Strategy
Leadership in Lockdown
Understanding how best to care for your employees, as we transition into a post-pandemic working environment, stems from a strong company culture. With culture as the foundation, leaders can protect and promote wellbeing, authenticity and effective communication.
Employee wellbeing Hybrid working Shaping culture
Inspire Organisational Agility, Don’t Command It
By treating staff as customers, letting go of perfectionism and ensuring teams are both empowered and encouraged to make decisions, leaders are giving their organisations the best chance of success amidst this time of great uncertainty. When people feel part of the change, as opposed to subject to it, the true benefits of agility can be realised.
EX Shaping culture Strategy Trust
In a World in Flux, You Need a Flux Mindset
In today’s world in flux, traditional change management is insufficient. Enterprise agility, operational adaptability, cultural flexibility and organisational fluidity all fundamentally depend on a new way of thinking about and relating to change, period. Welcome to a Flux Mindset: an essential tool for leadership, robust organisational culture and thriving talent from here on out.
Employee wellbeing Shaping culture Strategy Talent management
Change Is Always An Opportunity
Change is the only constant, in life and in business. But change isn’t something to be overcome – instead, we should regard it as the catalyst for innovation, agility and organisational resilience. An agile change management approach is the springboard from which businesses can catapult towards optimised processes, better ways of working and a flexible, sustainable enterprise.
Operational agility Organisational design Shaping culture Strategy
Culture and Commercialisation: The Best Way Forward For Fans, Hands Down
The potential for digital technology to revolutionise how people interact with sport has been brought into sharp focus over the last year, with the pandemic forcing the industry to rethink how they provide the best service they can for fans. A German handball club has an inspiring story of how to reconcile old cultural values with new commercial demands.
CX Partnerships Shaping culture
Cultivating Agile and Adaptive Teams the Military Way
With a ‘mission command’ philosophy, organisations can adapt to the VUCA environment businesses face today. By focusing on the team’s coherence as a whole, and its ability to share information and make decisions effectively, organisations can thrive in uncertainty.
Operational agility Shaping culture Strategy Team dynamic
Business Re-Set: Why Organisational Fluidity is the Future of Your Enterprise
The traditional rigid business structure is no longer fit for purpose. As enterprises look towards a post-Covid future, adopting a more fluid approach to their structural architecture will enable them to become agile and flexible companies, fit to meet today's and tomorrow's challenges.
Operational agility Organisational design Shaping culture Strategy
Designing Organisation Agility
To go beyond the surface-level of this century’s buzziest word and design a truly agile organisation, enterprises need to understand the intricacies of agility. And beyond that, they need to examine whether an agile approach is likely to benefit their organisation at all.
Operational agility Organisational design Shaping culture Strategy
Leading the Agility Shift: Slowing Down to Go Fast
Organisations looking to urgently improve agility across the enterprise will find that their leaders across all levels need support in making a mindset shift. To make this shift is neither instant nor effortless, organisations must make, model and coach for it to ensure the success of agile initiatives.
Operational agility Post-Covid workplace Shaping culture Strategy
The Right Kind of Innovation
Looking out at the current business landscape, it’s evident that the established order is disassembling everywhere we turn: the pace of change makes innovation a priority for every organisation. But prioritising ideas, evaluating what to invest in and quantifying impact is still a stumbling block for many businesses.
Innovation Operational agility Shaping culture Strategy
Innovation for Pragmatists
When leaders are committed to innovation, the issues that undermine its efforts – lack of time, risk aversion and a certainty-driven culture – can be overcome. Covid-19 showed us that it’s time to get serious about innovation. Here’s how to get started.
Innovation Organisational design Shaping culture Strategy
Gartner Innovation Case Study Spotlight: A Look Inside NTT DATA’s Commitment to Innovation
Everyone seems to have a different formula for innovation success. Recently, NTT DATA Corporation’s Senior VP and Head of Technology and Innovation, Hiroshi Tomiyasu, had the chance to discuss the approach that NTT DATA takes, when interviewed by Gartner for its Innovation Case Study Spotlight Series. Our three go-to ingredients for success are prioritisation based on customer needs, foster the right culture, and nurturing talent. What’s your formula?
Innovation Shaping culture Talent management
How Diversity & Inclusion Drive Innovation
Diverse perspectives help teams to see things in new ways, not only driving the creation of better products but also helping businesses reach a broader customer base and garner success in new markets. But to go from good to great, innovative teams must prioritise inclusion – making your employees feel safe to express their unique perspectives.
Diversity, equity & inclusion Innovation Shaping culture Team dynamic
Go to the Edges of the Map
Often, all we need to embrace the unorthodox is the permission to do so. The idea of “the rebel pirate” can give rise to fertile, free-thinking environments, ripe for innovation. Fortune favours the bold, after all.
Innovation Shaping culture Team dynamic Working practices
Does Crisis Create Lessons for Successful Business Change?
We often display more resilience and inventiveness in times of crises than during business-as-usual. Can our response to pandemics and other devastating events provide us with lessons for change and innovation?
Operational agility Post-Covid workplace Shaping culture
Creating Innovation in the Status Quo
How can the entrepreneurial spirit needed to truly innovate be fostered inside a system designed to maintain the status quo? This is a challenge faced by businesses across the globe. Leaders must break down the barriers in their organisations, to truly create space for innovation.
Innovation Shaping culture Strategy Team dynamic
Beyond Borders: Innovating in an Interconnected World
As our business, social and natural environments adapt to the shockwaves of the Covid-19 pandemic, never-before-seen collaborations between organisations have brought forth incredible advances in medicine and technology. Such innovations wouldn’t have been possible alone. Looking beyond the perimeter of the company to make strategic external connections is fundamental.
Innovation Partnerships Shaping culture Working practices
Transformation: The Power of Vision in Times of Change
Embarking on continuous transformation is one of the most significant decisions a CEO has to make, but 2020 has taught us that we must prepare for the unexpected. Vision, ambition, commitment and conviction will be required of not only the leadership team, but everyone in the organisation.
Operational agility Shaping culture Strategy Talent management
The Big Four of Making Culture Visible: Actions, Rituals, Symbols and Stories
Cultures are constructed as the collective expression of the group social and psychological needs. Utilising theories of social dynamics when deliberately building organisational culture can make visible what is often intangible.
Employee wellbeing Shaping culture Strategy Talent management
The Kind of Culture Employees Love
Notoriously hard to define as culture is, now the rules have also changed on how organisations build it. Perks that provide short-term satisfaction won’t cut it and the corporate loyalty of our grandparents hasn’t stuck the generations. To thrive, organisations need to define their culture beyond the free lunches and casual Fridays and learn to utilise culture as a business tool.
EX Shaping culture Talent management Working practices
If They Work For You, You Work For Them
Effective leaders know how to cultivate the environment that is most conducive with experimentation and learning, by having an unwavering focus on putting your people first.
EX Shaping culture Team dynamic
No More Us and Them
Why leaders need to embrace change at an organisational and cultural level to be able to manage the evolving landscape of business relationships, and how small steps can make all the difference.
Shaping culture Strategy Team dynamic
Welcome to the first issue of CXO Magazine
Welcome to the first edition of CXO by NTT DATA, a brand-new magazine aimed at corporate leaders. The theme for this first issue is ‘A Culture of Entrepreneurship’.
Innovation Issue welcome Shaping culture Team dynamic Welcome Letters