7 results
The New Chief Experience Officer is an Applied Behavioral Scientist
In uncertain times, customer needs and priorities inevitably shift and evolve in ways that can induce even more uncertainty for CX teams. Creating a customer experience strategy capable of responding effectively to such changes is vital – and in order to do that, a scientific approach that focuses on behavior first is key.
CXDesign & UXDesign thinkingStrategyWorking practices
Hybrid Happiness: Designing the Work Environment of the Future
With organizations currently looking at an increasingly detached workforce and a fierce talent war, a human-centered approach to HR is certainly gaining traction. This is where design thinking comes into play – to remain competitive, companies need to involve people in co-designing an environment where they want to show up.
Design thinkingEXHybrid workingPost-Covid workplaceTeam dynamic
Elevating Organizational Performance With Design Thinking
Overcoming the traditional mindsets that limit the technology landscape requires a refocus on human needs and empathetic design. With learnings from different cultures, the expertise of working within varied environments and the proven results that such creativity delivers, design-led approaches and frameworks are transforming how organizations tackle legacy challenges.
Design & UXDesign thinkingEXShaping culture
Why the Time Has Come to Reimagine the Employee Experience
Getting your EX right has the power to transform, making a fundamental difference to your people, your bottom line, and your organisation’s ability to deliver a positive social impact.
Design thinkingEXShaping culture
Driving Intelligence With an Automation Strategy That’s Right for Your Business
Instead of allowing technology to drive business decision-making, intelligent leaders must thoroughly examine how automation and other market-changing technologies can best complement their business strategy – not define it.
AutomationData strategy & BIDesign thinkingStrategy
Decouple or Die! How Circular Approaches Can Unlock Business Success in a World of Challenges and Constraints
We need to radically rethink our systems to live within our limits on this planet. By adopting a circular economy, businesses can decouple their footprint from the value they deliver to society.
Circular economyDesign thinkingEnvironmental impactESG