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The New Chief Experience Officer is an Applied Behavioral Scientist

By Matt Wallaert Founder of BeSci.io and Author of Start At The End

In uncertain times, customer needs and priorities inevitably shift and evolve in ways that can induce even more uncertainty for CX teams. Creating a customer experience strategy capable of responding effectively to such changes is vital – and in order to do that, a scientific approach that focuses on behavior first is key.

Digital Transformation in the Consumer Goods Industry

By Waliuollah Ali Head of Industry Segments Consumer Products and Process Industries, NTT DATA Business Solutions

When it comes to consumer goods, standards are exactingly high across the industry, and processes are often complex. Digital transformation across multiple vectors – from logistics to packaging to quality control – can both revolutionize efficiency and ensure that the highest standards are met.

Leading with Empathy: How to Build High Impact Teams

By Cristina Paternoster Senior Engagement Manager, NTT DATA ITALIA

In the wake of a pandemic that has reshaped countless aspects of life as we once knew it, it is clear that many of the ‘old models’ – of working, corporate culture, and especially leadership – are no longer fit for purpose. In this new landscape, where many of us have re-assessed our priorities and are taking care to focus more on our well-being, one leadership quality is more impactful than all others in maintaining employee engagement: empathy.

Agility in Uncertainty: Surfing the Waves, Reaping the Rewards

By Carmine Paragano Associate Director, NTT DATA Italia

For an enterprise to grow in uncertain times, it requires strategic approaches that are focused on seamless transformation – while deftly managing the gap between strategic intent and real-world implementation. This means using the right models and having the right people, because both need to align to ensure relevant and scalable transformation.

The Race is On to Drive Drama Out of Digital

By Wayne Busch Group President - Consulting & Digital Transformation Services, NTT DATA Services

Amid today’s widespread economic turbulence and uncertainty across global markets, businesses are under pressure to build and maintain organizational resilience through digital transformation. But how should they do this without getting swept up in the drama of external disruption?

How to Make the New, Hyper-Connected World of Work Work for Everyone

By Anna Budde CMO NTT DATA DACH

Successful leadership in today’s world of hybrid work requires a reset in how we manage and empower our teams. What we have lost to remote work – those watercooler moments – must be reinstated. Leaders should focus on facilitating social connections and creating a fertile breeding ground for innovation by establishing the structures for employees to network and collaborate across boundaries.

5 Minutes On… The Human-Centric Digital Workplace

By Vishal Brown Chief Evangelist and Digital Workplace Leader, NTT DATA Services

Workforce Transformation: An Employee Perspective

By Kunal Koul Managing Director, Digital Consulting and Advisory, NTT DATA Services

As we all adjust to post-Covid life, companies are reassessing their workplace processes and procedures – figuring out what’s working, what isn’t, and what the future holds. How can companies establish the foundations that allow them to fully realize employee potential in a hybrid working world?

New Work: Is the Great Resignation Finally Making Us Think Differently?

By Dr. Johanna Bath Hybrid work advisor and founder and CEO of Talentista Now

Few companies have fully grasped the reality of today’s New Work challenges. The majority seem content to wait and see – but this complacency could mean the difference between moving ahead and lagging behind. There is a lot at stake, and to make a success of the new world of work leaders need to move on from technology and team leadership and focus on strategy at a higher level.

Effective Change Management for a Resilient Workforce

By Julia Rumpel Senior Change Management Consultant, NTT DATA DACH

Change management ensures organizations can implement new ways of working, new technologies and new methodologies – as well as cultural and mindset changes – without losing employee traction and engagement. This vital element of project delivery keeps people and productivity on side while shifting business foundations towards the future.

The Future of the Workforce Is Here, Are You Ready?

By Kim Curley Vice President, Workforce Readiness Consulting, NTT DATA Services

With so much upheaval to the work environment in just a few years, our expectations of and relationship with work have changed completely. How can organizations prepare for these shifts as employees set new boundaries and seek purpose at work?

How Automation Will Unlock the Next Level of Human Performance

By Tarrel Pierson Director, Workforce Readiness, NTT DATA Services

When so much is changing in our day-to-day personal and professional lives, organizations need to make sure they are adjusting to the new demands of work whilst being sensitive and supportive of their workers. Automation allows employees to engage in creative, exciting, rewarding endeavors that lead to elevated career and personal satisfaction – as well as delivering efficiencies for the business.

Trusting the Human in Our Future

By Philipp Kristian Human Futurist, author of The Trust Economy and RESET

Employees and customers have new expectations of organizations, not just to speak and understand their language, but ultimately to be human – in the decisions that they make, the values they represent, and the way they contribute to human progress. Trust is the driving force of change and value creation; trust gives us the power to reimagine, rethink and reshape our world, environment and professional as well as personal context.

5 Minutes On… Customer Experience You Can Trust

By Alin Cuciureanu Product Owner, Clarvision Manufacturing Execution System (MES), NTT Data Romania

Misconceptions Around Zero Trust

By Sushila Nair Vice President, Security Services, NTT DATA Services

There are misconceptions around Zero Trust, as businesses may be fearful of a perceived need to completely rebuild their security architecture, but all it takes is a step-by-step approach. What is the journey to making the security of your business airtight?

Gender Equality – The New Leadership Advantage

By Raluca Melnic CFO, NTT DATA Romania

In today’s fast-changing markets, where adaptability is key to success, traditional leadership thinking is too rigid to effectively respond to unexpected events. What’s needed instead at a senior level is a vibrant mix of thought and opinions that can deliver creative solutions to unexpected events. This means that organizations with greater gender balance at the highest level are much better equipped to remain competitive.

NTT DATA’s Zero Trust Journey 2: Architecture (and What We’ve Learned)

By Sushila Nair Vice President, Security Services, NTT DATA Services

The zero trust journey is all about taking measures to assure your business security at every level. While it sounds complex, it is more simple than it seems, and is worth every effort to ensure that access to data is only granted to those who have sufficiently proved their identity at every stage necessary.

5 Minutes On… Driving Systemic Change with Information

By John Beckford Partner at Beckford Consulting, President at the Cybernetics Society, professor and author

5 Minutes On… Leading Inclusively

By Anjali Bindra Patel Director of DEI at Winrock International and author of the bestselling Humanity at Work

The Evolution of Buying Habits in Enterprise IT

By Brian Madden Distinguished Technologist, VMware CTO Office

The way enterprises are buying IT is changing, and so are the characteristics of the buyers. Several big trends are driving this transformation, from the need for agility to different expectations of time to value and the liberating possibilities of the cloud. Now, IT departments can stitch everything together to meet their exact needs much faster than ever before.

Three Questions Every CEO Should Ask About Automation

By Enrique Pantoja Head of Intelligence Automation, NTT DATA UK

Most descriptions of the role automation plays in an organisation are wrong. Automation is not just about alleviating mundane tasks. It’s tied to the cultural and workplace transformation we’re experiencing today because it’s about enhancing the human experience, both for our customers and our employees.

Overcoming Automation Anxiety

By Deana Rhoades Senior Director, Data Intelligence & Automation, NTT DATA Services

From data privacy to employee job security, there are a number of reasons why businesses might be anxious about automation. NTT DATA looks at how it has helped various health insurance companies overcome their fears and live happily (and profitably) alongside automation.

Smart Learning: The Positive Effects of Digital Training on EX

By Sara Manocchio Associate Manager, HR Transformation Practice, NTT DATA Italy , Michela Romeo Senior Consultant & Employee Experience Lead, HR Transformation Practice, NTT DATA Italy

Many things are shaking up the labour market at the moment, with added pressure to stem the flow of the ‘great resignation’. In our current context, employee experience (EX) is more important than ever. Here’s how organisations can use digital training and smart learning to keep employees happy.

Adaptive, Diverse and Cyber-Effective: The Elements of an Intelligent Organisation

By John Beckford Partner at Beckford Consulting, President at the Cybernetics Society, professor and author

We need to rethink the organisation. We must break from the traps of historic convention, stop managing the wrong things and embrace an adaptive synthesis of people, behaviours and processes enabled by effective information. In doing so, intelligent organisations will deliver greater value to all stakeholders.

Anticipating Change and Intelligent Operations

By Cathy Ward Chief Operating Officer Asia Pacific Japan, SAP

White Paper: The Big Pivot – From Disruption to Digital Transformation

No industry has been left untouched by the pandemic. Since its onset, companies have been in a constant state of heightened flux: adjusting, recovering or strategising for the future, and all eyes have been on the technology that has helped carry them through. As the economy starts to recover, organisations must pivot to meet any challenge head-on.

Building a Culture Employees Love

By Josh Levine Culture expert and best-selling author

The Future of Work is More Flexible, Greener and Smarter

By Christopher Heath Solutions Lead for Digital Workplace and Healthcare, NTT DATA UK

Smarter and more sustainable workplaces are essential for all businesses as we tentatively emerge from the restrictions of the pandemic. Technology is pivotal in not only providing a seamless user experience but also in building a greener IT strategy.

Delivering Agile Decision Making at Rolls-Royce

By Stuart Hughes Chief Divisional Information Officer, Rolls-Royce Civil Aerospace

5 Minutes On… The Post Pandemic Office

By Carlo Bardone VP Energy & Utilities NTT DATA Italia, Chief Institutional Relations & Business Development, NTT DATA Italia

White Paper: Lessons from the future

The sudden shock of the changes brought about as a result of coronavirus has passed, and we are now settling into what is likely to be a long period of working from home. Our sister companies, particularly NTT DATA Italia, have been coping with this situation for some time already, and we have benefitted from their experience. We would like to share some of what they have discovered.

White Paper: How to make Business Agility a reality

Organisations that are focused, resilient, responsive, adaptable, versatile and able to sustainably innovate are successful. Taken together, these traits are known as ‘Business Agility’. The benefits are significant, including better organisational health – the best indicator of long-term performance. Despite this, many organisations struggle, with common challenges holding them back. At NTT DATA, we know it doesn’t have to be this way. This paper assesses the underlying challenges and describes our Business Agility framework to help clients thrive in the years to come.

Working Without Boundaries and the Enterprise of Tomorrow

By Adela Negru Chief Human Resources Officer, NTT DATA Romania

Agile organisations are defined by how closely they’ve looked at costs, technology and digital innovation and leveraged these to survive in times of uncertainty. Learning from this approach, businesses can reap the benefits of cultural flexibility, process agility, and operational adaptability – allowing employees to work without boundaries while still achieving benchmarks of productivity.

The Challenge of Continuous Change

By Stefan Hansen CEO, NTT DATA DACH

Adapt or perish. The rate of change in the post-Covid world is relentless. With the competitor landscape and customer demands changing at speed, the new enterprise must be hyper-adaptive, able to flex and adopt the agile mindset and principles to ultimately achieve competitive advantage and build better relationships with their customers, staff and communities.

Accelerating Data Insights to Steer Smoothly Through Crisis

By Michael Gardner Senior Manager of Data and Analytics, NTT DATA UK

Leaders will do well to remember that crises always present opportunities for improvement and advancement. By embracing agility and using data and analytics to their best advantage, leaders will be in a stronger position to navigate through the near-term challenges that the pandemic has raised.

Bringing Everyone Along: A Model for Maximising Adoption in Change Projects

By Livio Selvini Senior Engagement Manager Strategy & Governance, NTT DATA Italia

Change management is an underrated tool in the fight against continual disruption. With a few basic tenets, companies can get a handle on quickly assembling resources – and, crucially, maximising buy-in from the workforce – in response to changing external and internal environments.

The CXO Podcast: The Leader’s Agility Mindset Shift

By Carmine Paragano Associate Director, NTT DATA Italia , Pamela Meyer PhD Author and Agile Innovation Expert

The Third Way: A Paradigm Shift in the Organisational and Social Models of the Workplace

By Carlo Bardone VP Energy & Utilities NTT DATA Italia, Chief Institutional Relations & Business Development, NTT DATA Italia

In Italy, an experiment is redefining everything we know about the modern workplace. A ‘zero kilometre’ office, designed to promote relationships that transcend generational and sectoral boundaries - and overcome the conundrum of working safely and effectively in the post-Covid world.

Play, Build, Innovate: How to Assemble the Future You and our Customers Want

By Tim Bardell Head of Consulting, NTT DATA UK

If creativity is the starting point for innovation, then play is the starting point for creativity. But without a connected ecosystem, both in and outside the organisation, great ideas will fail to come to fruition. Harnessing diversity of thought and empowering your workforce with curiosity, passion and collaboration, is how businesses need to behave if they want to become constant innovators.

How Corporate R&D Makes Innovation Real

By Mark Masterson Head of R&D, NTT DATA UK

Part of the challenge of innovation is dismantling the different ways in which the word is used, and how that comes to life in a business context. Leaders should focus on testing hypotheses through research and development rather than trying to ‘do innovation.’

Five lessons learned from the Covid-19 crisis shaping our approach to citizen service delivery

By Vicki Chauhan Head of Public Sector, NTT DATA UK

Crises are usually accompanied by a host of challenges to overcome. Vicki Chauhan, Head of Public Sector at NTT DATA UK, is focusing on opportunities for improvement born out of the recent global pandemic.

Go to the Edges of the Map

By Sam Conniff Author of the international best-seller and "modern life bible" Be More Pirate. , Alex Barker Culture change expert and co-author of How to: Be More Pirate.

Often, all we need to embrace the unorthodox is the permission to do so. The idea of “the rebel pirate” can give rise to fertile, free-thinking environments, ripe for innovation. Fortune favours the bold, after all.

Beyond Borders: Innovating in an Interconnected World

By Simon Williams CEO NTT DATA UK

As our business, social and natural environments adapt to the shockwaves of the Covid-19 pandemic, never-before-seen collaborations between organisations have brought forth incredible advances in medicine and technology. Such innovations wouldn’t have been possible alone. Looking beyond the perimeter of the company to make strategic external connections is fundamental.

White Paper: Re-Energising Employees to Thrive in a Changing Business

The white paper examines some of the key challenges facing organisations as the digital revolution gathers pace. By understanding the new disruptive environment and connecting people across (and beyond) the workforce, organisations can become more motivated, inventive, adaptable and quick to respond.