Guiding leaders to greatness

Trust

42 results

Looking Back to Get Ahead

By Gethin Nadin Award-winning psychologist and author of A World of Good: Lessons from Around the World in Improving the Employee Experience

Looking back has always been a crucial part of moving forwards. Understanding the history of the workplace can help business leaders to accelerate their path to success in the future. The best advice for delivering a great employee experience, that will attract and retain the best people, is hidden in our past.

Earning Trust and Customer Capital Through Integrity

By Ilenia Vidili Customer centricity advisor, keynote speaker and author of Journey to Centricity

Trust is what defines a business. To gain the utmost respect of not just their customers, but their employees, partners and communities, companies must earn their trust. But earning high levels of trust from people external to the business must begin with an internal commitment to integrity.

Cybersecurity is Everyone’s Job

By Alexis Martín García Cybersecurity Analyst, NTT DATA EMEAL , Marcos Búrdalo Romero Cybersecurity Analyst, NTT DATA EMEAL

In a hyperconnected world, cybersecurity is a vital part of protecting both corporate reputation and the safety of employees. While IT departments might be responsible for putting systems in place, it takes every employee from the C-suite down to ensure those systems remain intact.

The CXO Podcast: Safeguarding Our Digital Lives

By Jake Moore Global Cybersecurity Advisor, ESET , Thomas Nørmark Global Head of AI & Robotics, NTT DATA Business Solutions , Tom Winstanley CTO & Head of New Ventures, NTT DATA UK

Lessons From the Past to Guide the Future: Humanity in Cybersecurity

By Ortwin Maier Head of Cybersecurity, NTT DATA Romania

Creating effective cybersecurity systems is about so much more than understanding your vulnerabilities and putting measures in place to mitigate them. It begins with understanding what has made human beings feel safe in the past, and using those lessons and behaviors to build an electronic world they can trust.

Ethics: A Consultant’s Guide

By Ian Bower Director, Business Design Lead, NTT DATA UK

Being able to recognize a consulting organization’s ethics, reflected in their culture, greatly influences their clients’ ability to trust them. It is therefore the remit of the individual consultant and the organization to ensure they are engaging clients with the best intent, that they don’t falsely represent themselves, that they charge fairly, and conduct their business with integrity.

Trusting the Human in Our Future

By Philipp Kristian Human Futurist, author of The Trust Economy and RESET

Employees and customers have new expectations of organizations, not just to speak and understand their language, but ultimately to be human – in the decisions that they make, the values they represent, and the way they contribute to human progress. Trust is the driving force of change and value creation; trust gives us the power to reimagine, rethink and reshape our world, environment and professional as well as personal context.

Digital Trust: The Difference Between Future-Fit and Obsolete

By Noel Chinokwetu Security Consulting Senior Manager, NTT DATA UK , Charanpreet Aulakh Senior Cybersecurity Consultant, NTT DATA UK

Ignore digital trust at your peril. Customers are talking with their feet, cutting ties with brands that display poor data security. The essential ingredient, in this age of digitization and mass data collection, is unwaveringly strong cybersecurity.

5 Minutes On… Cybersecurity and Bridges of Trust

By Martin Strempfer Chief Operating Officer, NTT DATA Business Solutions Brazil

The CXO Podcast: Purpose Strategy Meets Talent Strategy

By Becky Willan CEO, Given , Ric Garner Managing Director - Workforce Readiness Consulting, NTT DATA Services , Joe Trainor VP, Head of Design & Sustainable growth, NTT DATA UK

Technology, Ethics and Customer Trust

By Vincenzo Iucci Director, Security, NTT DATA Italia

Companies that want to differentiate themselves will have to take a long, hard look at their practices around safeguarding customer data. Practices need to comply with the relevant laws, of course, but they also need to be rooted in ethics. Risk governance technologies make it easier than ever before for companies to be both compliant and ethical – and prove to customers they can be trusted.

Trust or Bust – Why Transparency Matters

By Lisa Woodley General Manager - Northeast, Nexient an NTT DATA Company

In a post-pandemic world of rising prices, broken supply chains and disruptive technologies, where do trust and transparency fit? Are they nice-to-have luxuries or essential components of success? If they are essential to success, how can businesses deliver them to increasingly cynical consumers?

Zero Trust: Your Digital Transformation Requires a Risk Transformation

New and evolving technology landscapes need evenly-matched cybersecurity: as new opportunities arise through digital tools, so too do new risks. Using a framework such as Zero Trust – which assumes every entity attempting to access the system or network may have malicious intent and therefore, as a default, should not be trusted – provides the visibility and controls needed for modern businesses to protect themselves and their customers.

Future Fit: Implementing Cloud-Based ERP the Right Way

By Ulrich Kreitz Head of Managed Services Germany, NTT DATA Business Solutions

Enterprise Resource Planning is a key piece of the puzzle when it comes to turning operational excellence into competitive advantage. But as the cloud opens up opportunities, relationships between clients, services and suppliers are changing. As suppliers are being asked to accept more client risk, and own processes in the future, success in the new world will come from carefully building trust.

Protecting Customer Accounts and Information in a World of Digital Connectivity

By Edmund Tribue Vice President, Risk & Compliance, NTT DATA Services

As our digital abilities become increasingly sophisticated, our cybersecurity measures develop at the same pace that a cybercriminal’s savviness also can. Businesses must continue to take the right measures to protect their futures with the developments of remote access and other digitization efforts.  

Misconceptions Around Zero Trust

By Sushila Nair Vice President, Security Services, NTT DATA Services

There are misconceptions around Zero Trust, as businesses may be fearful of a perceived need to completely rebuild their security architecture, but all it takes is a step-by-step approach. What is the journey to making the security of your business airtight?

Building Trust in Artificial Intelligence

Trust is an imperative value in human interaction and behavior. In the business world, this is no different. AI has also become a key tool in unifying the business world with human elements to help automate processes and manage complex data. The pressure is on for organizations to keep up with the times and adopt using AI, but why are some companies hesitant to do so? Can AI be trusted?

Zero Trust – It Begins With Identity Management

By Christian Koch Senior Vice President Cybersecurity and Lead for IoT/OT NTT DATA DACH

Zero trust is a necessary evolution for businesses to be cyber secure in our digital modern landscape. To eliminate cyber risk and threats, businesses can implement a zero trust approach to protect data and systems every step of the way.

5 Minutes On… Society 5.0

By Paolo Zanotti Head of Marketing and Communication, NTT DATA Italia

5 Minutes On… Trust as the Driving Force of Business

By Shalene Gupta Research Associate at Harvard Business School and co-author of The Power of Trust

Why Trust is Stuck in the U-Bend

By John Elkington Founder & Chief Pollinator at Volans, professor, and author of Green Swans: The Coming Boom in Regenerative Capitalism

We are facing a continuing erosion of trust in the institutions of capitalism, globalization and democracy. But with a focus on regeneration, instead of just responsibility and resilience, businesses can plot a course through this period of disruption and systemic change.

Improve Business Performance with Empathy & Trust

By Alex Allwood CX expert and author of Customer Empathy: A Radical Intervention in Customer Experience Management and Design

On the back of the biggest ever global economic shutdown, organizations embraced empathy and trust as the newest workplace traits. As we begin to experience some semblance of normalcy, there is a window of opportunity to leverage this rediscovered state of ‘humanized connection’ for customer-led empathy to improve people and business performance.

How Companies Can Build Trust in Uncertain Times

By Shalene Gupta Research Associate at Harvard Business School and co-author of The Power of Trust

Trust can take years for organizations to build with customers and employees, but only moments to break. How can businesses secure and build trust that can stand the test of time in a turbulent period of economic shakiness, political unrest and a global pandemic?

Trust: The New Currency of Business

By Fernando Apezteguia CEO, NTT DATA UK

In a world where skepticism and misinformation have now become the default, trust has become the new currency for business. And those companies that know how to spend it well can create a competitive advantage by making sure that their actions speak louder than words.

Protecting Data Starts With Good Governance

By Eva-Maria Scheiter Vice President GRC Consulting, NTT DATA DACH

Whatever the trigger, significant technological and other business changes should never damage your customers’ trust in you. This means keeping their personal data safe. In fact, done well, data protection ought to increase confidence in your business. How to get there? It starts, as with many things, with a detailed understanding of the challenges and strong governance around the solutions.

New Era of Customer Engagement with Digital Twins

By David de Castro Pérez Innovation Manager, NTT DATA Europe & LATAM

It’s the next big thing in understanding and engaging customers: building a virtual replica of the business ecosystem, and leveraging ontologies as enabling technology. This exciting branch of AI can help businesses to generate very targeted insights into their customers’ expectations and needs.

Nurturing Inclusivity and Productivity in a Hybrid World

By Pragya Limbu Principal Consultant, Business Consulting, NTT DATA UK

Businesses must continue to navigate the evolving relationship between employers and employees to ensure a happier and productive workforce. Setting clear expectations and empathizing with individual motivations and priorities encourages transparency, and helps to build a trusting culture in the organization.

The Human Side of Risk

By Edmund Tribue Vice President, Risk & Compliance, NTT DATA Services , Kim Curley Vice President, Workforce Readiness Consulting, NTT DATA Services

In such turbulent times, with a global pandemic and the drive towards the digital world, dependence on cyber safety and consumer trust only becomes increasingly important. Technology continues to develop in complexity, as do our methods to mediate it, but it’s imperative that we don’t forget the human side of risk, too.

The Value of Trust in Business Relationships

By Claudia Jandl Head of Industry Consulting, NTT DATA DACH

Today the global operating environment stands on shaky foundations. Technology is changing at unprecedented rates, and with significant political and economic instability, uncertainty defines interaction, experience and strategy. To build a future that can withstand this complexity, organizations need to put trust at the forefront of their engagements and operations.

Welcome to the sixth issue of CXO Magazine

By Robb Rasmussen Global CMO, NTT DATA

Today, organizations are harnessing rapid advances in technology and cutting-edge innovation to enable success in the marketplace. Yet amid the fast-paced drive to meet customer and business goals, leaders are realizing that, in addition to the speed to deliver, there must be a constant, unwavering focus on building and maintaining trust.

NTT DATA’s Zero Trust Journey 2: Architecture (and What We’ve Learned)

By Sushila Nair Vice President, Security Services, NTT DATA Services

The zero trust journey is all about taking measures to assure your business security at every level. While it sounds complex, it is more simple than it seems, and is worth every effort to ensure that access to data is only granted to those who have sufficiently proved their identity at every stage necessary.

Establishing Trust in Data for Businesses

By Theresa Kushner Head of North America Innovation Center, NTT DATA Services

Obtaining data can open up a whole wealth of business opportunities, as long as the data is valid and trustworthy. However, having incorrect, outdated or inaccurately sampled data can be damaging and costly. In such turbulent times, how can we secure data integrity for the best outcomes for businesses?

TX Marks the Spot: The Strategic Value of Total Experience

By Sebastian Solbach Head of Business Consulting & Solutions, NTT DATA DACH

The past ten years have seen the evolution of expectations, from what customers expect from brands and what employees expect from employers, to what the organisation expects from itself, its own culture and reputation. Combined, these expectations define the concept of the Total Experience (TX) – a concept that’s reshaping corporate strategy, interaction and engagement.

Leading Inclusively in a Covid-19 World

By Anjali Bindra Patel Director of DEI at Winrock International and author of the bestselling Humanity at Work

Inclusive leadership is more critical than ever as we continue to navigate through the Covid-19 pandemic. Leaders are working to maintain productivity, collaboration, and innovation during these challenging times. Those who can also address amplified issues around inclusion and belonging in a distributed workforce will be primed for superior organisational performance in the future.

Blockchain Will Change Everything: Here’s How to Spot the Opportunities Early

By Benjamin Matten Technology Innovation, CTO Team, NTT DATA DACH

Remember when people thought the internet wouldn’t catch on? Forward-looking people and organisations quickly adopted networked technologies, understanding the possibilities they offered. The same is true of blockchain – and just like the internet, blockchain is all about finding the patterns and acting early.

Inspire Organisational Agility, Don’t Command It

By Sarah Elk Partner at Bain & Company and co-author of Doing Agile Right , Darrell Rigby Partners at Bain & Company and co-author of Doing Agile Right , Steve Berez Partner at Bain & Company and co-author of Doing Agile Right

By treating staff as customers, letting go of perfectionism and ensuring teams are both empowered and encouraged to make decisions, leaders are giving their organisations the best chance of success amidst this time of great uncertainty. When people feel part of the change, as opposed to subject to it, the true benefits of agility can be realised.

Ethics in Innovation

By Diana Hauser Ensō Lab Manager & Head of Innovation, NTT DATA Germany

Businesses strive to create new technologies, products and services that reshape or even disrupt their markets. Yet businesses also need to understand they must innovate sustainably and ethically. With pressure to innovate quickly - bias, ethics and discrimination can easily be forgotten.

In the Age of AI, the Most Important Leadership Quality is Innately Human

By Swen Rehders Managing Director, NTT DATA Germany

As businesses continue to evolve their use of automation, what does this mean for leadership? AI and machine learning promise massive efficiency gains, but at what cost? Effective leadership in today's agile businesses means connecting on an emotional level with each employee. An algorithm will never replace an empathetic leader.