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5 Minutes On… Driving Systemic Change with Information

By John Beckford Partner at Beckford Consulting, President at the Cybernetics Society, professor and author

TX Marks the Spot: The Strategic Value of Total Experience

By Sebastian Solbach Head of Business Consulting & Solutions, NTT DATA DACH

The past ten years have seen the evolution of expectations, from what customers expect from brands and what employees expect from employers, to what the organisation expects from itself, its own culture and reputation. Combined, these expectations define the concept of the Total Experience (TX) – a concept that’s reshaping corporate strategy, interaction and engagement.

The Compassionate Corporation: A Pragmatic Approach to People-Centric Transformation

By Michael Goodman VP of Business Insights, NTT DATA Services , Kim Curley Workforce Readiness Practice Leader, NTT DATA Services , Lisa Woodley VP of Customer Experience, NTT DATA Services

How can businesses change and grow in a way that’s both practical for the organisation and empathetic to the individuals that make it up? The first step is understanding that people are always the drivers, as well as the agents, of change. Leaders must now rethink their growth strategy and take a humanity-meets-pragmatism approach to driving their business forward.

White Paper: The Road To Smarter Manufacturing

Manufacturers are dealing with fundamental changes in every part of their operations, with a growing demand for higher product customisation, making traditional manufacturing processes no longer fit for purpose. It’s time for manufacturing to undergo a new stage in its transformation: Hyper Automation.

Three Questions Every CEO Should Ask About Automation

By Enrique Pantoja Head of Intelligence Automation, NTT DATA UK

Most descriptions of the role automation plays in an organisation are wrong. Automation is not just about alleviating mundane tasks. It’s tied to the cultural and workplace transformation we’re experiencing today because it’s about enhancing the human experience, both for our customers and our employees.

Intelligent Organisations: A Systemic Approach

By Markus Schwaninger Professor of Management at the University of St. Gallen, and author of Intelligent Organisations: Powerful Models for Systemic Management

Organisations can be designed to behave intelligently and sensitively, and indeed they must if they are to master the complexity of our current environment. Drawing on Systems Theory and Cybernetics, we can understand the prerequisites of organisational intelligence, and create the conditions for our organisations to flourish.

How to implement an automation strategy that actually works

By Chris Coles Solution Director, NTT DATA UK

Leaders want their automation strategy to deliver long-lasting value and an attractive ROI. To achieve this, you need a data-driven strategy and a unified IT landscape, plus the courage to forge into new automation territories.

White Paper : History Made Faster: Why Automation Often Fails, But Doesn’t Have To

Business norms have been swept away by the Covid-19 pandemic; because of this disruption, change had to go deeper and faster than conventionally thought possible. Instead of “returning to normal”, we must now refocus technologies, working practices and business models to create an environment that will be starkly different to the old ways of working.

Delivering Intelligent Innovation: A Change in Mindset

By Klaus-Christoph Müller Director Business Development, Culture & Design NTT DATA Business Solutions

Change is everywhere across business, society and technology today. In many ways, we’re better placed to respond than ever thanks to Big Data, IoT and Artificial Intelligence. To manage innovation in this new world, though, the answer may lie with thinking more broadly, and more intelligently, than technological solutions alone.

Driving Intelligence With an Automation Strategy That’s Right for Your Business

By Felipe Antonio Bustos Senior Business Manager, NTT DATA Europe & LATAM

Instead of allowing technology to drive business decision-making, intelligent leaders must thoroughly examine how automation and other market-changing technologies can best complement their business strategy – not define it.

Don’t Sleep on Data: Three Steps to Diving In

By Shamlan Siddiqi Vice President, Data Advisory & Transformation Group, NTT DATA Services

An Intelligent Organisation Starts and Ends With People

By Jan Henning Gerhard Bock Managing Director, Giesecke+Devrient Mobile Security GmbH

Nature shows the way: those who adapt, survive. This also applies to organisations, especially against the background of enormous challenges, such as accelerated technological evolution, pandemics and climate change. To achieve this, organisations must leave behind linear-hierarchical structures and move towards networked-intelligent ones. But how can this be achieved?

Adaptive, Diverse and Cyber-Effective: The Elements of an Intelligent Organisation

By John Beckford Partner at Beckford Consulting, President at the Cybernetics Society, professor and author

We need to rethink the organisation. We must break from the traps of historic convention, stop managing the wrong things and embrace an adaptive synthesis of people, behaviours and processes enabled by effective information. In doing so, intelligent organisations will deliver greater value to all stakeholders.

A Practical Guide to Getting the Most From Intelligent Automation

By Pascal Bornet Intelligent Automation expert, bestselling author and member of the Forbes Technology Council

Intelligent automation is a business imperative: not just making organisations more efficient but enriching customer and employee experience – not to mention helping to identify new business strategies. To successfully transform your organisational culture to one that embraces automation, there are five key steps (and a few basic tenets) to ensure you get the most from IA.

Anticipating Change and Intelligent Operations

By Cathy Ward Chief Operating Officer Asia Pacific Japan, SAP

The CXO Podcast: How the Intelligent Organisation will win the Disrupted Future

By John Beckford Partner at Beckford Consulting, President at the Cybernetics Society, professor and author , Edo Tealdi Vice President, Nucleus & Enterprise Automation NTT DATA Services

Building a Culture Employees Love

By Josh Levine Culture expert and best-selling author

5 Minutes On… Companies as Caretakers of the Planet

By Dr Petra Kuenkel Global transformation expert, Founder of Collective Leadership Institute, and author of Stewarding Sustainability Transformations

5 Minutes On… Going Circular

By Catherine Weetman Director of Rethink Global and author of A Circular Economy Handbook

Why It Makes Business Sense to Protect and Restore Nature

By Eva Zabey Executive Director, Business for Nature

Business and nature are eternally and irreversibly linked. Corporations that transform their business models will gain a competitive advantage over those that do not advocate for nature. To take a leadership position in this realm, companies must Assess, Commit, Act and Advocate.

The Role of Operations: Sustainability, Optimisation and Cost Reduction Working Together

By Rodin Socaciu Head of Delivery, NTT DATA Romania

R&D into new forms of power generation, such as solar and wave power, might always attract the most attention, but the teams and individuals running the operational side of businesses also have the opportunity to make a difference. Significant change can come from internal optimisation.

Transforming for Growth and the Future of the Planet

By David Costa CEO, NTT DATA everis UK

As we navigate the rapidly-changing business landscape, soon the only lasting competitive advantage that companies have will be the sustainability of their operations and their readiness to develop products and services that positively impact the world around them.

Sustainability Trends for a Stronger, More Resilient and Nature-Positive World

By David Alvarez CEO, Ecoacsa Reserva de Biodiversidad

There is money to be made from nature-positive transitions. Recent moves and initiatives from governments, regulatory bodies and the finance sector are opening up new doors for opportunity. When more companies get onboard, we’ll begin to see real change towards emissions targets.

Only Natural: Using the Five Capitals Model to Form a Sustainable Development Strategy

By Jesús Carrasco Naranjo Natural Capital & Biodiversity Project Manager, NTT DATA EMEAL

A more detailed framework is needed to understand how we can develop a sustainable society. The five capitals model expands on current assessments to include our dependence and impact on nature and the resources needed to achieve the SDGs. Luckily, there are already protocols in place to help integrate the capitals into operations.

Embedding Sustainability Into Your Organisation’s Foundations

By Rosy Cinefra VP, Head of Legal & Compliance, NTT DATA Italia

Sustainability reporting and standards are so important. Customers want to know that the companies they work with have clearly defined sustainability goals and mandates. Companies need to be prepared, need to recognise the value of sustainability in achieving their long- and short-term goals.

Bold, Innovative Partnerships Can Drive Sustainability and Benefit Business, People and Planet

By David Bloch Corporate Partnerships Director, WWF International

Businesses must be pioneers of a new development path that is just, equitable and puts people and nature first. Beyond ensuring their own operations are sustainable, businesses are primed to lead on rapid adaptation and the innovative solutions needed to drive change.

The CXO Podcast: Circularity and Future-Fit Corporate Strategy

By Catherine Weetman Director of Rethink Global and author of A Circular Economy Handbook , Maria Vittoria Trussoni Head of Sustainability Championship, NTT DATA Italy

Taking Action Now to Prioritise ESG Impact

By Zahra Bahrololoumi CEO, Salesforce UK and Ireland

The future belongs to businesses who are acting now to weave environmental, social and corporate governance criteria into everything they do. With business-societal interactions changing as we emerge from the pandemic, the challenges we face can help rather than hinder progress if we remain committed to reform and innovation.

Reasons to be Cheerful: Why It Pays To Be Optimistic About Sustainability

By Thomas Geiger Senior Director, Strategic Industry and Management Advisory, NTT DATA DACH

More than a legal obligation to meet governmental targets, consumers, employees and investors are all pointing towards a sustainable future. We can see that sustainability presents a number of profitable opportunities. So, the question is: can you afford to be left behind?

Quantum Computing’s Leap into a Sustainable Future

By Oliver Koeth CTO, NTT DATA DACH

Complex computations are needed to help us solve the planet’s climate crisis. Business innovators can stay one step ahead of changes with an adolescent mathematical field, Quantum Computing – the tool that will increase the velocity of exploration toward a more sustainable future.

Seven Tools for Sustainability Success

By Kristoffer Nilaus Tarp Head of Sustainability Practice, NTT DATA Business Solutions Nordic Region

We don’t have time to think conceptually about sustainability operations anymore – we must act. Results on the ground are what we need to move the needle, but many leaders aren’t sure how to get started. With this toolkit, you can put theory into practice now.

Leading Transformations – The Fundamental Shift in Strategic Management

By Dr Petra Kuenkel Global transformation expert, Founder of Collective Leadership Institute, and author of Stewarding Sustainability Transformations

Our planet is the only known place in the universe that has brought about this incredibly rich diversity of life. But it also brought about a strange species, equipped with the capacity to diminish life on Earth – or rescue it. The most powerful actors for transforming our world are companies. If they change the way they operate, hope for the future gains a new meaning.

Making the Case for Sustainability

By Mufaddal Sulemanji Senior Consultant, Enterprise Agility & Business Transformation, NTT DATA UK

The risk to your business of doing nothing to move toward sustainable operations might be the greatest risk you can take in this volatile environment. The potential for disruption by government and market forces has businesses asking: Why has it been traditionally difficult to make the case for sustainability, and how can I bring sustainability into my organisation?

White Paper: How to make Business Agility a reality

Organisations that are focused, resilient, responsive, adaptable, versatile and able to sustainably innovate are successful. Taken together, these traits are known as ‘Business Agility’. The benefits are significant, including better organisational health – the best indicator of long-term performance. Despite this, many organisations struggle, with common challenges holding them back. At NTT DATA, we know it doesn’t have to be this way. This paper assesses the underlying challenges and describes our Business Agility framework to help clients thrive in the years to come.

The Secret of Enterprise Agility: Where Science Meets Organisational Change

By Erich R Bühler Bestselling author and founder of Enterprise Agility University

Most mindsets or frameworks developed to support an environment where employees can confidently adapt to market opportunities, such as Agile, Lean, and Scrum are not enough. A new framework of reference is required, one that draws on neuroscience, organisational psychology and new types of leadership.

The Challenge of Continuous Change

By Stefan Hansen CEO, NTT DATA DACH

Adapt or perish. The rate of change in the post-Covid world is relentless. With the competitor landscape and customer demands changing at speed, the new enterprise must be hyper-adaptive, able to flex and adopt the agile mindset and principles to ultimately achieve competitive advantage and build better relationships with their customers, staff and communities.

Reimagining Work

By Pim de Morree Co-author of Corporate Rebels: Make Work More Fun

The time for command-and-control is gone. To cope with the level and pace of change, the rules of business planning and management must be rewritten – with flexibility, robustness and self-organisation at the root. Rebelling against the norm is not only advantageous; it's critical.

In a World in Flux, You Need a Flux Mindset

By April Rinne Author of Flux: 8 Superpowers for Thriving in Constant Change

In today’s world in flux, traditional change management is insufficient. Enterprise agility, operational adaptability, cultural flexibility and organisational fluidity all fundamentally depend on a new way of thinking about and relating to change, period. Welcome to a Flux Mindset: an essential tool for leadership, robust organisational culture and thriving talent from here on out.

Inspire Organisational Agility, Don’t Command It

By Sarah Elk Partner at Bain & Company and co-author of Doing Agile Right , Darrell Rigby Partners at Bain & Company and co-author of Doing Agile Right , Steve Berez Partner at Bain & Company and co-author of Doing Agile Right

By treating staff as customers, letting go of perfectionism and ensuring teams are both empowered and encouraged to make decisions, leaders are giving their organisations the best chance of success amidst this time of great uncertainty. When people feel part of the change, as opposed to subject to it, the true benefits of agility can be realised.

Neo Business: How Enterprises Must React to Social, Economic and Environmental Change

By Klaus Holzhauser Head of IP & Assets, NTT DATA DACH

What can be considered a ‘transformed’ business has changed significantly. Organisations must consider a plethora of concerns, from customer demands, social issues, environmental concerns to changing relationships with commercial partners, and this symbiotic relationship with the global societal fabric means a new reality for business transformation grounded in collaboration, wellbeing and education.

Welcome to the third issue of CXO Magazine

By Kaz Nishihata Global CEO, NTT DATA

Welcome to the third issue of CXO Magazine. Our theme for this issue is ‘Agility in the Age of Disruption’

Cultivating Agile and Adaptive Teams the Military Way

By Gareth Tennant Former Head of Intelligence of the Royal Marines

With a ‘mission command’ philosophy, organisations can adapt to the VUCA environment businesses face today. By focusing on the team’s coherence as a whole, and its ability to share information and make decisions effectively, organisations can thrive in uncertainty.