Talent management

Many things are shaking up the labour market at the moment, with added pressure to stem the flow of the ‘great resignation’. In our current context, employee experience (EX) is more important than ever. Here’s how organisations can use digital training and smart learning to keep employees happy.

Imagine if process automation was a matter of simply typing what you want. Well, this just became a reality. At a recent hackathon, an NTT DATA team demonstrated an innovative approach that integrates RPA bots and chatbots. The result was a tool that freed users from time-consuming, repetitive tasks, allowing them to focus on adding value while using natural conversation capabilities.

Nature shows the way: those who adapt, survive. This also applies to organisations, especially against the background of enormous challenges, such as accelerated technological evolution, pandemics and climate change. To achieve this, organisations must leave behind linear-hierarchical structures and move towards networked-intelligent ones. But how can this be achieved?

The world is online, working remotely, clocking long hours from unusual locations. It’s important to remember that the workers that sit behind the screens and keyboards are people, and they need more than just another KPI to keep them connected and engaged

Worldwide retention of top talent has been an organisational issue for some time now. The recent ‘turnover tsunami’ headlines show us the problem isn’t getting better. Here’s how NTT DATA Business Solutions Turkey, Middle East and North Africa have managed to retain 97% of new employees in the last five years.

The next generation have not only grown up as digital natives but as truly global citizens, connected like never before to people and events all over the world. Threats to our very survival, as well as an equitable and prosperous future, are felt more sharply by Generation Z than any others before them. Protect their future – and in the process, your organisation’s future too.

Agile organisations are defined by how closely they’ve looked at costs, technology and digital innovation and leveraged these to survive in times of uncertainty. Learning from this approach, businesses can reap the benefits of cultural flexibility, process agility, and operational adaptability – allowing employees to work without boundaries while still achieving benchmarks of productivity.

There are a number of reasons for the pressure to change that many companies are feeling: economic globalisation, unforeseen crises, the rising complexity of business processes, and digitalisation at all levels to name a few. Companies are responding with new structures and processes. In doing so, management has to rely heavily on HR, because every positive change is built on the willingness and skillsets of employees. HR shapes extensive aspects of change and HR managers, therefore, are increasingly becoming change managers – and have to stand the test of this new role.

As we enter a new era of work, three key elements can help employee and employer alike respond favourably to the shift: communication, learning and a reimagined workplace. Taken together, these elements offer a model for truly smart working.

In today’s world in flux, traditional change management is insufficient. Enterprise agility, operational adaptability, cultural flexibility and organisational fluidity all fundamentally depend on a new way of thinking about and relating to change, period. Welcome to a Flux Mindset: an essential tool for leadership, robust organisational culture and thriving talent from here on out.

Learning is a critical part of an organisation’s ability to transform. The steep learning curve on cloud native migrations offers a useful lens through which to understand how we can improve both training and ways of working, in order to create an agile and future-fit organisation.

Everyone seems to have a different formula for innovation success. Recently, NTT DATA Corporation’s Senior VP and Head of Technology and Innovation, Hiroshi Tomiyasu, had the chance to discuss the approach that NTT DATA takes, when interviewed by Gartner for its Innovation Case Study Spotlight Series. Our three go-to ingredients for success are prioritisation based on customer needs, foster the right culture, and nurturing talent. What’s your formula?

The white paper examines some of the key challenges facing organisations as the digital revolution gathers pace. By understanding the new disruptive environment and connecting people across (and beyond) the workforce, organisations can become more motivated, inventive, adaptable and quick to respond.

This paper investigates how to build a high-performing company culture through purpose, meaning and entrepreneurship.

The dynamic between employee and employer has shifted. People are now more selective about who they work for, placing greater importance on purpose and culture. To attract and retain talent, organisations need to be clear about why they exist, and live those values in everything they do.

When discussing employee culture, much focus has been put on agility, or the ability to respond to change. But to remain relevant and competitive, organisations must also consciously lead the change. In this way, there is much leadership teams can learn from social change movements, where authentic purpose, a belief in people power and the removal of barriers to participation mean that grassroots mobilisation can have real impact.

Embarking on continuous transformation is one of the most significant decisions a CEO has to make, but 2020 has taught us that we must prepare for the unexpected. Vision, ambition, commitment and conviction will be required of not only the leadership team, but everyone in the organisation.

Cultures are constructed as the collective expression of the group social and psychological needs. Utilising theories of social dynamics when deliberately building organisational culture can make visible what is often intangible.

Notoriously hard to define as culture is, now the rules have also changed on how organisations build it. Perks that provide short-term satisfaction won’t cut it and the corporate loyalty of our grandparents hasn’t stuck the generations. To thrive, organisations need to define their culture beyond the free lunches and casual Fridays and learn to utilise culture as a business tool.

How can we design the right environment for businesses to get the most from automation, so that current and future employees can focus on the human aspects of value creation?

How can a business’s core people function bring employees together when a global pandemic is keeping them apart? Culture is more important than ever to ensure that your people know they are valued, and to maintain a healthy and thriving internal community.