2 results
How to Turn Customer Experience into a Tailwind for Revenue Growth
With consumers able to choose between increasingly vast ranges of similarly-priced products and services, customer experience has become an important point of differentiation for businesses. If harnessed strategically, it can become a valuable source of revenue growth.
CX Procurement Shaping culture Strategy
The Evolution of Buying Habits in Enterprise IT
The way enterprises are buying IT is changing, and so are the characteristics of the buyers. Several big trends are driving this transformation, from the need for agility to different expectations of time to value and the liberating possibilities of the cloud. Now, IT departments can stitch everything together to meet their exact needs much faster than ever before.
Breakthrough technologies Operational agility Procurement Working practices