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Guide to the Metaverse: The Future is Already Here

By Francisco Spadafora Head of Internet of Value, NTT DATA Italia

When we think of the metaverse, we should not think of a hypothetical world but of a certain future. Technologies including augmented reality, IoT, cybersecurity and blockchain come together to form this new virtual space, and the opportunities for businesses and consumers alike are plentiful. But rather than trying to replicate the current world, we must be brave and creative in imagining a new one.

A Perspective on Harnessing the Potential of 5G

The advent of 5G networks has caused a great debate within the global telecommunications sector. The new generation of wireless networks is viewed as a savior by some, set to transform the industry back into a growth engine; to others, it looks to be another huge capital expenditure with an uncertain use case. For 5G to reach its full potential of becoming a significant revenue source, carriers need to adopt an ‘outside in’ approach to innovation.

Unconscious Bias is Harming Our Teams and Technology: How Can We Tackle It?

By Tom Winstanley CTO & Head of New Ventures, NTT DATA UK

Bias in technology is real, and as we design and build increasingly powerful systems, our obligations to those using the technology increase in step. Two experts share what they’ve learned for building diverse and efficient teams and ethical AI frameworks.

Designing an Ethical Future

By Lisa Woodley General Manager - Northeast, Nexient an NTT DATA Company

Those designing the digital products and services we use every day have a great responsibility. Technology has the power to change the world, by connecting and empowering us all. But designers can’t do this alone – business leaders and decision-makers must act now, embedding ethical practices today, to make sure we’re on the right path.

Connecting Your Hybrid Workforce

Recent research from NTT showed that over 90% of organizations recognize the value of employee experience to their strategy, or as a crucial strategic differentiator, but just 25% fully agree that the value of EX is understood and embraced across the enterprise. Forward-looking organizations have moved ahead with secure-by-design digital transformation to enable hybrid working – and are reaping significant rewards. But can leaders, managers and employees agree on what the future of work should look like?

Gen Z at Work: What Young Professionals Expect From Leaders

By Palmer Montalbano Business Consultant, NTT DATA Services

As we strive to make sense of the global changes around us and balance our working and personal lives, the expectations of leadership have changed too. As consumers, Gen Zs are particularly known to hold organizations to account, and they’re no different in their expectations for work.

Mind the Gap: Addressing the Current Shortage of Digital Skills to Meet the Needs of the Future

By Pam Chase Former SVP HR, NTT Data UK

The demand for digital skills is only accelerating as organizations embrace hybrid working. To meet the demands of the future workforce, training – for everyone, no matter where they are in their careers – is essential to ensure the digital skills gap does not hold your organization back.

The Future of the Workforce Is Here, Are You Ready?

By Kim Curley Vice President, Workforce Readiness Consulting, NTT DATA Services

With so much upheaval to the work environment in just a few years, our expectations of and relationship with work have changed completely. How can organizations prepare for these shifts as employees set new boundaries and seek purpose at work?

Zero Trust: Your Digital Transformation Requires a Risk Transformation

New and evolving technology landscapes need evenly-matched cybersecurity: as new opportunities arise through digital tools, so too do new risks. Using a framework such as Zero Trust – which assumes every entity attempting to access the system or network may have malicious intent and therefore, as a default, should not be trusted – provides the visibility and controls needed for modern businesses to protect themselves and their customers.

Make life easy for customers, not for ID fraudsters

By Mickey Nachimovskey Senior Director, Business Development and Partnerships , NTT DATA UK

Strict ID checks become increasingly imperative in our rapidly evolving digital landscape, but sometimes they can be arduous. How can companies protect themselves and their customers from cyber risk while ensuring their processes are convenient, effective and user friendly?

Protecting Customer Accounts and Information in a World of Digital Connectivity

By Edmund Tribue Vice President, Risk & Compliance, NTT DATA Services

As our digital abilities become increasingly sophisticated, our cybersecurity measures develop at the same pace that a cybercriminal’s savviness also can. Businesses must continue to take the right measures to protect their futures with the developments of remote access and other digitization efforts.  

Misconceptions Around Zero Trust

By Sushila Nair Vice President, Security Services, NTT DATA Services

There are misconceptions around Zero Trust, as businesses may be fearful of a perceived need to completely rebuild their security architecture, but all it takes is a step-by-step approach. What is the journey to making the security of your business airtight?

Building Trust in Artificial Intelligence

Trust is an imperative value in human interaction and behavior. In the business world, this is no different. AI has also become a key tool in unifying the business world with human elements to help automate processes and manage complex data. The pressure is on for organizations to keep up with the times and adopt using AI, but why are some companies hesitant to do so? Can AI be trusted?

Zero Trust – It Begins With Identity Management

By Christian Koch Senior Vice President Cybersecurity and Lead for IoT/OT NTT DATA DACH

Zero trust is a necessary evolution for businesses to be cyber secure in our digital modern landscape. To eliminate cyber risk and threats, businesses can implement a zero trust approach to protect data and systems every step of the way.

Information and Cybersecurity in the UK

By Ken Jones Security Consulting, Regulatory Director, NTT DATA , Warren O'Driscoll Head of Security Practice, Senior Director, NTT DATA UK

The different needs of cybersecurity continue to evolve, in the same way that businesses must adapt and respond to these cybersecurity risks and challenges. Partnerships are just one of the many ways in which businesses can protect themselves and move with the times.

Welcome to the sixth issue of CXO Magazine

By Robb Rasmussen Global CMO, NTT DATA

Today, organizations are harnessing rapid advances in technology and cutting-edge innovation to enable success in the marketplace. Yet amid the fast-paced drive to meet customer and business goals, leaders are realizing that, in addition to the speed to deliver, there must be a constant, unwavering focus on building and maintaining trust.

NTT DATA’s Zero Trust Journey 2: Architecture (and What We’ve Learned)

By Sushila Nair Vice President, Security Services, NTT DATA Services

The zero trust journey is all about taking measures to assure your business security at every level. While it sounds complex, it is more simple than it seems, and is worth every effort to ensure that access to data is only granted to those who have sufficiently proved their identity at every stage necessary.

Establishing Trust in Data for Businesses

By Theresa Kushner Head of North America Innovation Center, NTT DATA Services

Obtaining data can open up a whole wealth of business opportunities, as long as the data is valid and trustworthy. However, having incorrect, outdated or inaccurately sampled data can be damaging and costly. In such turbulent times, how can we secure data integrity for the best outcomes for businesses?

Why it’s not too late to resolve bias in AI

By Dina Alvarez Head of Strategic Talent Management & Transformation, NTT DATA

From picking up on our tendencies toward exclusion to offensively grouping characteristics, AI is learning (and scaling) our worst habits. Luckily, awareness and a desire to take action is growing across many organisations. It’s not too late to resolve this problem. So, what do businesses need to know and do to prevent it?

White Paper: The Road To Smarter Manufacturing

Manufacturers are dealing with fundamental changes in every part of their operations, with a growing demand for higher product customisation, making traditional manufacturing processes no longer fit for purpose. It’s time for manufacturing to undergo a new stage in its transformation: Hyper Automation.

Overcoming Automation Anxiety

By Deana Rhoades Senior Director, Data Intelligence & Automation, NTT DATA Services

From data privacy to employee job security, there are a number of reasons why businesses might be anxious about automation. NTT DATA looks at how it has helped various health insurance companies overcome their fears and live happily (and profitably) alongside automation.

How workload automation can be a game-changer

By Stefan Schwieger Senior Managing Consultant, NTT DATA DACH

Most companies use workload automation software to automate business processes. However, reality also shows that a patchwork of different solutions quickly reaches its limits if end-to-end control across applications, data and infrastructures cannot be guaranteed.

White Paper : History Made Faster: Why Automation Often Fails, But Doesn’t Have To

Business norms have been swept away by the Covid-19 pandemic; because of this disruption, change had to go deeper and faster than conventionally thought possible. Instead of “returning to normal”, we must now refocus technologies, working practices and business models to create an environment that will be starkly different to the old ways of working.

How RPA Bots Help Chatbots Get Smarter

By Adrian Kostrz Innovation Manager, NTT DATA Business Solutions

Imagine if process automation was a matter of simply typing what you want. Well, this just became a reality. At a recent hackathon, an NTT DATA team demonstrated an innovative approach that integrates RPA bots and chatbots. The result was a tool that freed users from time-consuming, repetitive tasks, allowing them to focus on adding value while using natural conversation capabilities.

How to implement an automation strategy that actually works

By Chris Coles Solution Director, NTT DATA UK

Leaders want their automation strategy to deliver long-lasting value and an attractive ROI. To achieve this, you need a data-driven strategy and a unified IT landscape, plus the courage to forge into new automation territories.

Don’t Sleep on Data: Three Steps to Diving In

By Shamlan Siddiqi Vice President, Data Advisory & Transformation Group, NTT DATA Services

White Paper: Accelerating to an Intelligent Enterprise

What does it take to build an intelligent enterprise? The combination of human intellect and the computer’s proficiency in performing rules-based tasks creates a hybrid ability far better than man or machine can achieve alone. To become a digitally optimised organisation, and sustain it, companies need a clear understanding of what they hope to gain, plus a cohesive plan to bring technology and people together for the maximum benefit.

Artificial intelligence tells brands where to invest

By Ruggero Di Benedetto Head of Media Consulting, NTT DATA Italy

AI is maturing. One of its newest uses can help advertising match the most relevant content to the viewer, touching gaming, TV. Here’s how.

White Paper: The Big Pivot – From Disruption to Digital Transformation

No industry has been left untouched by the pandemic. Since its onset, companies have been in a constant state of heightened flux: adjusting, recovering or strategising for the future, and all eyes have been on the technology that has helped carry them through. As the economy starts to recover, organisations must pivot to meet any challenge head-on.

White Paper: Creating a Vision for a Sustainable Future

The world is changing beyond recognition. Society is increasingly demanding that companies address sustainability as part of their transformation to a post-pandemic world. Sustainability is now firmly on the C-Suite agenda and it’s at the heart of NTT DATA’s vision for the future.

White Paper: Building Back With Purpose for a Safe, Equitable and Connected Future

Technology has played a momentous role in responding to the Covid-19 crisis: supporting healthcare, enabling businesses and governments to function remotely and keeping people connected in lockdown. This speaks directly to the social impact goals of many companies around the world, whether that is to safeguard the health and safety of employees, bring communities together or improve access to vital services like health and education.

The Future of Work is More Flexible, Greener and Smarter

By Christopher Heath Solutions Lead for Digital Workplace and Healthcare, NTT DATA UK

Smarter and more sustainable workplaces are essential for all businesses as we tentatively emerge from the restrictions of the pandemic. Technology is pivotal in not only providing a seamless user experience but also in building a greener IT strategy.

The Blue Economy: Combining Technology and Sustainability to Defend the Seas

By Maria Vittoria Trussoni Head of Sustainability Championship, NTT DATA Italy , Martina Maffioletti Software Developer Engineer & Sustainability Champion, NTT DATA Italy

Technological development is an important vehicle to achieve sustainability, but companies must open up to innovation. Developments in the Blue Economy – protecting our marine environment and sustainably using ocean resources for improved social and economic life – offer inspiring examples of how technology is helping to protect and enhance the most vital element of our planet’s natural resources.

The AIDA Project: Using AI to Help Caregivers Communicate with Autistic Children

By Corinne Schillizzi UX & Service Designer, Tangity

Innovation in technology has great potential in helping to provide accessible, tailored learning for every child. Through our AIDA project, we created a unique system that could give caregivers and educators the information they need by bringing together elements from design, AI, IoT and VR.

Achieving Sustainable Growth By Attracting Young Talent

By Selin Bakaçhan People & Culture Director, NTT DATA Business Solutions Turkey, Middle East and North Africa

Worldwide retention of top talent has been an organisational issue for some time now. The recent ‘turnover tsunami’ headlines show us the problem isn’t getting better. Here’s how NTT DATA Business Solutions Turkey, Middle East and North Africa have managed to retain 97% of new employees in the last five years.

Sustainable Public Places and Infrastructure for a Greener Future

By Thomas Kierkgaard Director, Innovation & Technology, NTT DATA Business Solutions Nordic Region

One of the UN’s Global Goals is that of Sustainable Cities and Communities, to make these urban areas safe, resilient and inclusive as well as reduce energy consumption and carbon emissions. On the Danish island of Rømø, NTT DATA Business Solutions is employing a versatile data platform to analyse and forecast flows of people, holidaymakers’ buying habits, water and energy consumption, traffic flows, weather information, and data from the web – making Rømø a truly ‘smart island’.

Electric Mobility: Trend or Key to a Truly Green Future?

By Nazario Martino Client Manager, Energy & Utilities, NTT DATA Italia

Today, there is no lack of critical issues that are holding back the take-off of electric mobility. Here are the issues to be solved for a more sustainable tomorrow. Translated from Italian

White Paper: Lessons from the future

The sudden shock of the changes brought about as a result of coronavirus has passed, and we are now settling into what is likely to be a long period of working from home. Our sister companies, particularly NTT DATA Italia, have been coping with this situation for some time already, and we have benefitted from their experience. We would like to share some of what they have discovered.

White Paper: How to make Business Agility a reality

Organisations that are focused, resilient, responsive, adaptable, versatile and able to sustainably innovate are successful. Taken together, these traits are known as ‘Business Agility’. The benefits are significant, including better organisational health – the best indicator of long-term performance. Despite this, many organisations struggle, with common challenges holding them back. At NTT DATA, we know it doesn’t have to be this way. This paper assesses the underlying challenges and describes our Business Agility framework to help clients thrive in the years to come.

White Paper: Shaping the change

There are a number of reasons for the pressure to change that many companies are feeling: economic globalisation, unforeseen crises, the rising complexity of business processes, and digitalisation at all levels to name a few. Companies are responding with new structures and processes. In doing so, management has to rely heavily on HR, because every positive change is built on the willingness and skillsets of employees. HR shapes extensive aspects of change and HR managers, therefore, are increasingly becoming change managers – and have to stand the test of this new role.

The Media Sector Transformed in Covid Times

By Andrea Fravega Head of Media, NTT DATA Italia

Covid has accelerated the trend towards “digitally-oriented” consumers. Companies in the media sector must be ready to seize the opportunities linked to this evolution, investing in key areas including security, data and blockchain. This will be crucial for companies in the media sector to survive in a hyper-competitive and fragmented market.

The Disruption of the Energy & Utilities Sector: Future Scenarios

By Luigi Cardani SVP Head of Energy & Utilities, NTT DATA Italia

With the radical changes affecting both business and technology, the energy sector has to deal with significant upheaval in the coming years, focusing on the key themes of digital transformation, electric mobility and people.

Leadership in Lockdown

By Chris Jones Sector Lead, Government and Social Enterprise, NTT DATA UK

Understanding how best to care for your employees, as we transition into a post-pandemic working environment, stems from a strong company culture. With culture as the foundation, leaders can protect and promote wellbeing, authenticity and effective communication.

Welcome to the third issue of CXO Magazine

By Kaz Nishihata Global CEO, NTT DATA

Welcome to the third issue of CXO Magazine. Our theme for this issue is ‘Agility in the Age of Disruption’

Accelerating Data Insights to Steer Smoothly Through Crisis

By Michael Gardner Senior Manager of Data and Analytics, NTT DATA UK

Leaders will do well to remember that crises always present opportunities for improvement and advancement. By embracing agility and using data and analytics to their best advantage, leaders will be in a stronger position to navigate through the near-term challenges that the pandemic has raised.

White Paper: Agility in the Time of Covid

How is the Covid-19 pandemic different from other crises, and how can organisations build resilience? A well kept secret of the most successful companies across the globe is speed-to-learn. If you can learn quickly, you can change quickly, and if you can change quickly, you can capitalise on crises, extreme events, and the ever-shifting inclinations of consumers.

White Paper: Forge New Norms: Ensō Foresight 2020

New norms are emerging. Social movements, such as Black Lives Matter or Fridays for Future, urge companies to position themselves politically; and new legal frameworks and standards such as GDPR push companies to rethink the ways they develop products and services. As the responsibilities of companies grow and change, making sure that ethics, diversity and inclusion, and sustainability are built into every process is essential for both consumer and company.

Open Innovation: the virtuous collaboration between companies, universities and startups

By Giorgio Scarpelli Chief Technology & Innovation Officer, NTT DATA Italia

In the processes of conceiving and applying technological transformations, partnerships between universities and the business world have proved to be indispensable says Giorgio Scarpelli, Senior VP, Chief Technology & Innovation Officer at NTT Data Italy

Pandemic response unlocks unprecedented innovation

By Flann Horgan Vice President Healthcare, NTT DATA UK

They say that necessity is the mother of invention, and that has certainly proved to be the case in the NHS pandemic response.

Five lessons learned from the Covid-19 crisis shaping our approach to citizen service delivery

By Vicki Chauhan Head of Public Sector, NTT DATA UK

Crises are usually accompanied by a host of challenges to overcome. Vicki Chauhan, Head of Public Sector at NTT DATA UK, is focusing on opportunities for improvement born out of the recent global pandemic.