Guiding leaders to greatness

Operational agility

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How to Make the New, Hyper-Connected World of Work Work for Everyone

By Anna Budde Chief Marketing Officer, NTT DATA DACH

Successful leadership in today’s world of hybrid work requires a reset in how we manage and empower our teams. Leaders should focus on facilitating social connections and creating a fertile breeding ground for innovation by establishing the structures for employees to communicate and collaborate across boundaries.

A Lesson in Workplace Learning

By Laura Bartoli Engagement Manager, NTT DATA , Sara Manocchio Associate Manager, HR Transformation Practice, NTT DATA Italy

With job skills changing so rapidly and the increasing competition for talent, workplace learning plays a pivotal role in keeping organizations at the top of their game. By making L&D departments more agile and fluid and creating a learning-led company culture, organizations can always keep ahead of new competencies, and talent can be nurtured from within.

Effective Change Management for a Resilient Workforce

By Julia Rumpel Senior Change Management Consultant, NTT DATA DACH

Change management ensures organizations can implement new ways of working, new technologies and new methodologies – as well as cultural and mindset changes – without losing employee traction and engagement. This vital element of project delivery keeps people and productivity on side while shifting business foundations towards the future.

The Hybrid Office: A Work in Progress

By Klaus Strack Managing Director, Business Unit Germany, NTT DATA Business Solutions

As interactions between corporate teams reach the point where virtual is as effective as in-person, the very nature and purpose of the physical office has permanently changed. Hybrid working has proven productive for organizations and rewarding for individuals, and is here to stay. Rather than cling to the past, we must embrace the opportunities of this new post-pandemic business environment – and as such improve speed of decision-making, efficiency of operations and the wellbeing of the entire workforce.

Misconceptions Around Zero Trust

By Sushila Nair Vice President, Security Services, NTT DATA Services

There are misconceptions around Zero Trust, as businesses may be fearful of a perceived need to completely rebuild their security architecture, but all it takes is a step-by-step approach. What is the journey to making the security of your business airtight?

NTT DATA’s Zero Trust Journey 2: Architecture (and What We’ve Learned)

By Sushila Nair Vice President, Security Services, NTT DATA Services

The zero trust journey is all about taking measures to assure your business security at every level. While it sounds complex, it is more simple than it seems, and is worth every effort to ensure that access to data is only granted to those who have sufficiently proved their identity at every stage necessary.

5 Minutes On… Driving Systemic Change with Information

By John Beckford Partner at Beckford Consulting, President at the Cybernetics Society, professor and author

Welcome to the fifth issue of CXO Magazine.

By Bob Pryor CEO, NTT DATA Services

Continuous innovation used to be enough to drive growth. However, today’s organisations also must innovate at speed and scale. Indeed, a frequent question we hear from CEOs around the world is: “How can my organisation adapt and move faster?”

The Evolution of Buying Habits in Enterprise IT

By Brian Madden Distinguished Technologist, VMware CTO Office

The way enterprises are buying IT is changing, and so are the characteristics of the buyers. Several big trends are driving this transformation, from the need for agility to different expectations of time to value and the liberating possibilities of the cloud. Now, IT departments can stitch everything together to meet their exact needs much faster than ever before.

Intelligent Organisations: A Systemic Approach

By Markus Schwaninger Professor of Management at the University of St. Gallen, and author of Intelligent Organisations: Powerful Models for Systemic Management

Organisations can be designed to behave intelligently and sensitively, and indeed they must if they are to master the complexity of our current environment. Drawing on Systems Theory and Cybernetics, we can understand the prerequisites of organisational intelligence, and create the conditions for our organisations to flourish.

White Paper : History Made Faster: Why Automation Often Fails, But Doesn’t Have To

Business norms have been swept away by the Covid-19 pandemic; because of this disruption, change had to go deeper and faster than conventionally thought possible. Instead of “returning to normal”, we must now refocus technologies, working practices and business models to create an environment that will be starkly different to the old ways of working.

Cybersecurity: The Fabric of Any Intelligent Organisation

By Haroon Malik Security Consulting Director & Principal Security Consultant, NTT DATA UK , Kiam Cameron Security Consulting Director & Principal Security Consultant, NTT DATA UK

Does today’s need for cyber vigilance conflict with the move towards organisational intelligence and its need to share data? We believe the opposite is true – robust cybersecurity can be a powerful enabler of progress.

Don’t Sleep on Data: Three Steps to Diving In

By Shamlan Siddiqi Vice President, Data Advisory & Transformation Group, NTT DATA Services

The Role of Operations: Sustainability, Optimisation and Cost Reduction Working Together

By Rodin Socaciu Head of Delivery, NTT DATA Romania

R&D into new forms of power generation, such as solar and wave power, might always attract the most attention, but the teams and individuals running the operational side of businesses also have the opportunity to make a difference. Significant change can come from internal optimisation.

Delivering Agile Decision Making at Rolls-Royce

By Stuart Hughes Chief Divisional Information Officer, Rolls-Royce Civil Aerospace

Working Without Boundaries and the Enterprise of Tomorrow

By Adela Negru Chief Human Resources Officer, NTT DATA Romania

Agile organisations are defined by how closely they’ve looked at costs, technology and digital innovation and leveraged these to survive in times of uncertainty. Learning from this approach, businesses can reap the benefits of cultural flexibility, process agility, and operational adaptability – allowing employees to work without boundaries while still achieving benchmarks of productivity.

White Paper: How to make Business Agility a reality

Organisations that are focused, resilient, responsive, adaptable, versatile and able to sustainably innovate are successful. Taken together, these traits are known as ‘Business Agility’. The benefits are significant, including better organisational health – the best indicator of long-term performance. Despite this, many organisations struggle, with common challenges holding them back. At NTT DATA, we know it doesn’t have to be this way. This paper assesses the underlying challenges and describes our Business Agility framework to help clients thrive in the years to come.

White Paper: Shaping the change

There are a number of reasons for the pressure to change that many companies are feeling: economic globalisation, unforeseen crises, the rising complexity of business processes, and digitalisation at all levels to name a few. Companies are responding with new structures and processes. In doing so, management has to rely heavily on HR, because every positive change is built on the willingness and skillsets of employees. HR shapes extensive aspects of change and HR managers, therefore, are increasingly becoming change managers – and have to stand the test of this new role.

The Secret of Enterprise Agility: Where Science Meets Organisational Change

By Erich R Bühler Bestselling author and founder of Enterprise Agility University

Most mindsets or frameworks developed to support an environment where employees can confidently adapt to market opportunities, such as Agile, Lean, and Scrum are not enough. A new framework of reference is required, one that draws on neuroscience, organisational psychology and new types of leadership.

The Challenge of Continuous Change

By Stefan Hansen CEO, NTT DATA DACH

Adapt or perish. The rate of change in the post-Covid world is relentless. With the competitor landscape and customer demands changing at speed, the new enterprise must be hyper-adaptive, able to flex and adopt the agile mindset and principles to ultimately achieve competitive advantage and build better relationships with their customers, staff and communities.

Reimagining Work

By Pim de Morree Co-author of Corporate Rebels: Make Work More Fun

The time for command-and-control is gone. To cope with the level and pace of change, the rules of business planning and management must be rewritten – with flexibility, robustness and self-organisation at the root. Rebelling against the norm is not only advantageous; it's critical.

Learning to Transform: How Collaboration and Care Help Us Deal With Change

By Ram Tankudar DevOps Principal Consultant, NTT DATA UK

Learning is a critical part of an organisation’s ability to transform. The steep learning curve on cloud native migrations offers a useful lens through which to understand how we can improve both training and ways of working, in order to create an agile and future-fit organisation.

Welcome to the third issue of CXO Magazine

By Kaz Nishihata Global CEO, NTT DATA

Welcome to the third issue of CXO Magazine. Our theme for this issue is ‘Agility in the Age of Disruption’

Change Is Always An Opportunity

By Radu Iacob Head of Project Management, NTT DATA Romania

Change is the only constant, in life and in business. But change isn’t something to be overcome – instead, we should regard it as the catalyst for innovation, agility and organisational resilience. An agile change management approach is the springboard from which businesses can catapult towards optimised processes, better ways of working and a flexible, sustainable enterprise.

Cultivating Agile and Adaptive Teams the Military Way

By Gareth Tennant Former Head of Intelligence of the Royal Marines

With a ‘mission command’ philosophy, organisations can adapt to the VUCA environment businesses face today. By focusing on the team’s coherence as a whole, and its ability to share information and make decisions effectively, organisations can thrive in uncertainty.

Business Re-Set: Why Organisational Fluidity is the Future of Your Enterprise

By Ragnar Wachter Head of Advisory Consulting

The traditional rigid business structure is no longer fit for purpose. As enterprises look towards a post-Covid future, adopting a more fluid approach to their structural architecture will enable them to become agile and flexible companies, fit to meet today's and tomorrow's challenges.

Bringing Everyone Along: A Model for Maximising Adoption in Change Projects

By Livio Selvini Senior Engagement Manager Strategy & Governance, NTT DATA Italia

Change management is an underrated tool in the fight against continual disruption. With a few basic tenets, companies can get a handle on quickly assembling resources – and, crucially, maximising buy-in from the workforce – in response to changing external and internal environments.

Accelerating Data Insights to Steer Smoothly Through Crisis

By Michael Gardner Senior Manager of Data and Analytics, NTT DATA UK

Leaders will do well to remember that crises always present opportunities for improvement and advancement. By embracing agility and using data and analytics to their best advantage, leaders will be in a stronger position to navigate through the near-term challenges that the pandemic has raised.

Designing Organisation Agility

By Naomi Stanford Author of Organisation Design: The Practitioner's Guide

To go beyond the surface-level of this century’s buzziest word and design a truly agile organisation, enterprises need to understand the intricacies of agility. And beyond that, they need to examine whether an agile approach is likely to benefit their organisation at all.

Leading the Agility Shift: Slowing Down to Go Fast

By Pamela Meyer PhD Author and Agile Innovation Expert

Organisations looking to urgently improve agility across the enterprise will find that their leaders across all levels need support in making a mindset shift. To make this shift is neither instant nor effortless, organisations must make, model and coach for it to ensure the success of agile initiatives.

The CXO Podcast: The Leader’s Agility Mindset Shift

By Carmine Paragano Senior Engagement Manager at NTT DATA Italia , Pamela Meyer PhD Author and Agile Innovation Expert

White Paper: Agility in the Time of Covid

How is the Covid-19 pandemic different from other crises, and how can organisations build resilience? A well kept secret of the most successful companies across the globe is speed-to-learn. If you can learn quickly, you can change quickly, and if you can change quickly, you can capitalise on crises, extreme events, and the ever-shifting inclinations of consumers.

The Right Kind of Innovation

By Anca Moldovan IP & Product Manager, NTT DATA Romania

Looking out at the current business landscape, it’s evident that the established order is disassembling everywhere we turn: the pace of change makes innovation a priority for every organisation. But prioritising ideas, evaluating what to invest in and quantifying impact is still a stumbling block for many businesses.

The Age of Unlearning

By Duane Holland Innovator-in-Residence at UCL

As the world resets from a period of rapid change, business leaders must break legacy thinking or die. The unlearning curve is steep, but standing still and assuming tomorrow will look like today is a fallacy. The fastest to unlearn will win. Innovation alliances and ecosystems help business leaders to see themselves through others. At the dawn of the great reset, now is the time to let things go. If not now, when?

Lessons in Co-Creation from the Automotive Industry

By Ralf Malter MD & Chief Operating Officer, NTT DATA Germany

Businesses can’t innovate at speed if they work alone. In a post-Covid business landscape, agile companies innovate by embracing co-creation and the transparent exchange of ideas. Collaborations in the auto industry offer an inspiring example of how these strategic relationships can change the world.

Collaborating through Adversity

By Eddie Copeland Director at London Office of Technology and Innovation

The London Office of Technology and Innovation (LOTI) connects the London’s 33 boroughs and during the pandemic has focused on three key areas of collaboration to help London - sharing knowledge, collaborating on new ideas and mitigating the risk of innovation.

Does Crisis Create Lessons for Successful Business Change?

By Samantha Robertson Principal Consultant, NTT DATA UK

We often display more resilience and inventiveness in times of crises than during business-as-usual. Can our response to pandemics and other devastating events provide us with lessons for change and innovation?

Distant, but close: a new way to experience spaces in the “liquid” office

By Pietro Scarpino Head of the Internet of Things Service Line, Artificial Intelligence and Virtual Reality

The experience of the past months has been an opportunity to reflect on the office of the future. Here's how we imagined it. Translated from Italian

Thwarting the Effects of Black Swan Events with Data

By Alessandro Santi Head of Data Intelligence Consulting, NTT DATA Italy

In a world where uncertainty is the only thing that is certain, data quality and data semantics have the potential to minimise the impact of unexpected events. Data intelligence can add value, optimise business processes, and help build stable foundations that can hold the organisation steady when it hits the next unpredictable event.

Three Simple Hacks to Underpin an Entrepreneurial Culture

By Greg Eden Director, Business Design, Customer Experience and Digital, NTT DATA UK

We all need better ways to deal with change. In times of disruption, organisations should focus on creating a culture where change equals opportunity. Operating metaphors, inverted organisation charts and weekly experiments could be the key to creating this culture.

Transformation: The Power of Vision in Times of Change

By Maria Metz CEO, NTT DATA Romania

Embarking on continuous transformation is one of the most significant decisions a CEO has to make, but 2020 has taught us that we must prepare for the unexpected. Vision, ambition, commitment and conviction will be required of not only the leadership team, but everyone in the organisation.

Going Systemic: Surviving And Thriving In The Uncertainty Economy

By Antonio Grillo Design Director at Tangity

Future-proofing our organisations is only possible when we start to see the world through a new lens, and adjust to conditions of uncertainty with radical rethinking.

Purpose Begins at Home

By Paul Skinner Corporate purpose expert and author of Collaborative Advantage

The pandemic has forced us to reconsider conventional approaches to management as we are united in a common experience, barriers between the professional and personal are blurred, and ultimately we realise our stakeholders are human. There is now huge potential for positive change in both social and economic spaces, if organisations look for the opportunities for good.

Stop, Look, Listen: How Customer-Centricity Will Save You When Everything’s Changing

By Virgil Ilian Senior Research Consultant, NTT DATA Romania

The tech of 2012 saved us in our time of need. But organisations don’t need to be able to predict the future, instead they must embrace customer-centred rapid-innovation, even when it may conflict with traditional ways of doing business.