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Ushering in a New Era of Customer Engagement with Digital Twins

By David de Castro Pérez Innovation Manager, NTT DATA Europe & LATAM

It’s the next big thing in understanding and engaging customers: building a virtual replica of the business ecosystem, and leveraging ontologies as enabling technology. This exciting branch of AI can help businesses to generate very targeted insights into their customers’ expectations and needs.

Welcome to the fifth issue of CXO Magazine.

By Bob Pryor CEO, NTT DATA Services

Continuous innovation used to be enough to drive growth. However, today’s organisations also must innovate at speed and scale. Indeed, a frequent question we hear from CEOs around the world is: “How can my organisation adapt and move faster?”

Why it’s not too late to resolve bias in AI

By Dina Alvarez Head of Strategic Talent Management & Transformation, NTT DATA

From picking up on our tendencies toward exclusion to offensively grouping characteristics, AI is learning (and scaling) our worst habits. Luckily, awareness and a desire to take action is growing across many organisations. It’s not too late to resolve this problem. So, what do businesses need to know and do to prevent it?

The Evolution of Buying Habits in Enterprise IT

By Brian Madden Distinguished Technologist, VMware CTO Office

The way enterprises are buying IT is changing, and so are the characteristics of the buyers. Several big trends are driving this transformation, from the need for agility to different expectations of time to value and the liberating possibilities of the cloud. Now, IT departments can stitch everything together to meet their exact needs much faster than ever before.

White Paper: The Road To Smarter Manufacturing

Manufacturers are dealing with fundamental changes in every part of their operations, with a growing demand for higher product customisation, making traditional manufacturing processes no longer fit for purpose. It’s time for manufacturing to undergo a new stage in its transformation: Hyper Automation.

Revolution: The Path to Intelligent Transformation

By Alessandro Scozzi Associate Director, Business Service Line Consulting, NTT DATA Italy

The revolution is here. Processes, systems and organisations are evolving, changing to meet the new shape of business. The Fourth Industrial Revolution weaves digital into the very fabric of the organisation, wielding automation and interconnection. Yet challenges remain.

How workload automation can be a game-changer

By Stefan Schwieger Senior Managing Consultant, NTT DATA DACH

Most companies use workload automation software to automate business processes. However, reality also shows that a patchwork of different solutions quickly reaches its limits if end-to-end control across applications, data and infrastructures cannot be guaranteed.

How RPA Bots Help Chatbots Get Smarter

By Adrian Kostrz Innovation Manager, NTT DATA Business Solutions

Imagine if process automation was a matter of simply typing what you want. Well, this just became a reality. At a recent hackathon, an NTT DATA team demonstrated an innovative approach that integrates RPA bots and chatbots. The result was a tool that freed users from time-consuming, repetitive tasks, allowing them to focus on adding value while using natural conversation capabilities.

Data-Driven and Intelligent: How SAP Helps Organisations Perform at Their Best

By Ricardo Langa SAP Value Proposition Head, NTT DATA Europe & LATAM

Actionable intelligence from rich data gives you immediate competitive advantage. Once you trust these insights enough to devolve some decision-making to automated systems, then you are on the way to being a data-driven enterprise.

Brains Over Brawn: How Intelligent Technology Creates Competitive Advantage

By Steve Niesman Executive Vice President, Americas Region President & CEO at NTT DATA Business Solutions US

What safeguards do organisations have against the constant tide of disruption? Those that are smart are taking full advantage of technologies like cloud, AI and big data analytics – and doing so with one focus in mind: giving their people what they need to leverage the full power of their collective intelligence.

White Paper: Accelerating to an Intelligent Enterprise

What does it take to build an intelligent enterprise? The combination of human intellect and the computer’s proficiency in performing rules-based tasks creates a hybrid ability far better than man or machine can achieve alone. To become a digitally optimised organisation, and sustain it, companies need a clear understanding of what they hope to gain, plus a cohesive plan to bring technology and people together for the maximum benefit.

A Practical Guide to Getting the Most From Intelligent Automation

By Pascal Bornet Intelligent Automation expert, bestselling author and member of the Forbes Technology Council

Intelligent automation is a business imperative: not just making organisations more efficient but enriching customer and employee experience – not to mention helping to identify new business strategies. To successfully transform your organisational culture to one that embraces automation, there are five key steps (and a few basic tenets) to ensure you get the most from IA.

Blockchain Will Change Everything: Here’s How to Spot the Opportunities Early

By Benjamin Matten Technology Innovation, CTO Team, NTT DATA DACH

Remember when people thought the internet wouldn’t catch on? Forward-looking people and organisations quickly adopted networked technologies, understanding the possibilities they offered. The same is true of blockchain – and just like the internet, blockchain is all about finding the patterns and acting early.

How Purpose Guides Innovation at Terna

By Massimiliano Garri Chief Innovation & Information Officer at Terna

White Paper: The Big Pivot – From Disruption to Digital Transformation

No industry has been left untouched by the pandemic. Since its onset, companies have been in a constant state of heightened flux: adjusting, recovering or strategising for the future, and all eyes have been on the technology that has helped carry them through. As the economy starts to recover, organisations must pivot to meet any challenge head-on.

White Paper: Building Back With Purpose for a Safe, Equitable and Connected Future

Technology has played a momentous role in responding to the Covid-19 crisis: supporting healthcare, enabling businesses and governments to function remotely and keeping people connected in lockdown. This speaks directly to the social impact goals of many companies around the world, whether that is to safeguard the health and safety of employees, bring communities together or improve access to vital services like health and education.

Traceability Can Fix the Primary Sector’s Image Problem

By Angel Luis Teso Head of Cities, Territories and Primary Sector, NTT DATA EMEAL , Fernando Monzón Delgado Head of Cities, Territories and Primary Sector & Technology Manager, everis, an NTT DATA Company

In an industry plagued by scandal and a poor reputation for commitment to sustainability, those adopting developing technology and proactively improving supply chain capabilities, will be able to provide traceability and transparency particularly in the areas of social impact, safety and authenticity which is ultimately required by today’s customers.

The Blue Economy: Combining Technology and Sustainability to Defend the Seas

By Maria Vittoria Trussoni Head of Sustainability Championship, NTT DATA Italy , Martina Maffioletti Software Developer Engineer & Sustainability Champion, NTT DATA Italy

Technological development is an important vehicle to achieve sustainability, but companies must open up to innovation. Developments in the Blue Economy – protecting our marine environment and sustainably using ocean resources for improved social and economic life – offer inspiring examples of how technology is helping to protect and enhance the most vital element of our planet’s natural resources.

The Future of Work is More Flexible, Greener and Smarter

By Christopher Heath Solutions Lead for Digital Workplace and Healthcare, NTT DATA UK

Smarter and more sustainable workplaces are essential for all businesses as we tentatively emerge from the restrictions of the pandemic. Technology is pivotal in not only providing a seamless user experience but also in building a greener IT strategy.

How Businesses Can Serve the Greater Good

By Sergio Oliveira Director of Research & Development, NTT DATA Business Solutions Brazil

Machine learning and AI are often associated with enhancing the consumer experience, but they can also assist businesses significantly in their tax-related work. Simplifying the taxation processes and compliance procedures contributes to business sustainability, and through it, the wider community and society.

Sustainable Public Places and Infrastructure for a Greener Future

By Thomas Kierkgaard Director, Innovation & Technology, NTT DATA Business Solutions Nordic Region

One of the UN’s Global Goals is that of Sustainable Cities and Communities, to make these urban areas safe, resilient and inclusive as well as reduce energy consumption and carbon emissions. On the Danish island of Rømø, NTT DATA Business Solutions is employing a versatile data platform to analyse and forecast flows of people, holidaymakers’ buying habits, water and energy consumption, traffic flows, weather information, and data from the web – making Rømø a truly ‘smart island’.

Sustainability Transformation in Healthcare and Education

By Krishnappan Ramanathan Managing Director, NTT DATA Singapore

Technology will star in every organisation’s journey to more sustainable operations. Accelerated by the Covid-19 disruption, the most forward-thinking leaders in healthcare and education now embrace new digital tools to improve engagement, measure impact and optimise performance.

Quantum Computing’s Leap into a Sustainable Future

By Oliver Koeth CTO, NTT DATA DACH

Complex computations are needed to help us solve the planet’s climate crisis. Business innovators can stay one step ahead of changes with an adolescent mathematical field, Quantum Computing – the tool that will increase the velocity of exploration toward a more sustainable future.

Learning to Transform: How Collaboration and Care Help Us Deal With Change

By Ram Tankudar DevOps Principal Consultant, NTT DATA UK

Learning is a critical part of an organisation’s ability to transform. The steep learning curve on cloud native migrations offers a useful lens through which to understand how we can improve both training and ways of working, in order to create an agile and future-fit organisation.

White Paper: Forge New Norms: Ensō Foresight 2020

New norms are emerging. Social movements, such as Black Lives Matter or Fridays for Future, urge companies to position themselves politically; and new legal frameworks and standards such as GDPR push companies to rethink the ways they develop products and services. As the responsibilities of companies grow and change, making sure that ethics, diversity and inclusion, and sustainability are built into every process is essential for both consumer and company.

Sounding Out the New Way of Doing Business in Society 5.0

By Cantemir Mihu Chief Technology Officer, NTT DATA Romania

Societal shifts and new technologies go hand-in-hand: as we develop innovative new ways to connect, our behaviour changes too. The evolution of the music industry offers a useful backdrop against which to consider what we can do now to prepare for what’s likely to happen next – in technology, business and society.