Partner at Bain & Company and co-author of Doing Agile Right
Sarah Elk is a partner at Bain & Company, based in Chicago. She heads the firm’s global operating model practice. Author of Doing Agile Right: Transformation Without Chaos (Harvard Business Review Press, 2020).
By treating staff as customers, letting go of perfectionism and ensuring teams are both empowered and encouraged to make decisions, leaders are giving their organisations the best chance of success amidst this time of great uncertainty. When people feel part of the change, as opposed to subject to it, the true benefits of agility can be realised.