Vice President, Workforce Readiness Consulting, NTT DATA Services
Kim has spent her career focused on the human side of business, enabling leaders and their organizations to do more, do better, and to thrive through change. As the Workforce Readiness Consulting Practice Leader for NTT DATA Services, Kim leads advisory consultants who deliver people-side consulting solutions that help our clients solve their most complex business challenges.
Uncertainty and disruption are, ironically, the only certainties on the business horizon, bringing with them complexities and unplanned eventualities that demand organizations be agile, flexible and internally disruptive. Following the data with strategic intent is key to shaping how the organization faces these forces, and how it supports its people as they too experience the complexities of change in uncertain times.
With so much upheaval to the work environment in just a few years, our expectations of and relationship with work have changed completely. How can organizations prepare for these shifts as employees set new boundaries and seek purpose at work?
In such turbulent times, with a global pandemic and the drive towards the digital world, dependence on cyber safety and consumer trust only becomes increasingly important. Technology continues to develop in complexity, as do our methods to mediate it, but it’s imperative that we don’t forget the human side of risk, too.
How can businesses change and grow in a way that’s both practical for the organisation and empathetic to the individuals that make it up? The first step is understanding that people are always the drivers, as well as the agents, of change. Leaders must now rethink their growth strategy and take a humanity-meets-pragmatism approach to driving their business forward.