Director, Business Design, Customer Experience and Digital, NTT DATA UK
Greg has spent the last 10 years leading digital transformation initiatives for global telecoms companies, multinational charities, and the UK government. He operates at the intersection of customers, experience, business and technology.
We all need better ways to deal with change. In times of disruption, organisations should focus on creating a culture where change equals opportunity. Operating metaphors, inverted organisation charts and weekly experiments could be the key to creating this culture.