Senior Engagement Manager, NTT DATA Italia
Daniele D'Aquino has over 15 years’ experience in Customer Services and the Telco/Media industry. Since 2016 he has been in the Customer Operations (R)evolution focal point in NTT DATA Consulting, a role that has given him the opportunity to work on several key projects and coordinate a variety of commercial propositions related to CRM and Contact Center. Daniele is enthusiastic about new technologies and the impact they have on business models and customer behaviour.
If the past two years have taught organizations anything, it’s that empathy is an essential part of customer service and engagement. This is the right time for organizations to focus on building a culture of empathy by developing processes that promote empathetic customer experiences and engagements through tailored interactions and smart technology.