Senior Engagement Manager, NTT DATA ITALIA
Cristina is a Senior Engagement Manager and Head of the Social Skills and Inclusion Labs at NTT DATA Italy. She is an expert in organizational and team dynamics, and describes herself as a lifelong learner.
In the wake of a pandemic that has reshaped countless aspects of life as we once knew it, it is clear that many of the ‘old models’ – of working, corporate culture, and especially leadership – are no longer fit for purpose. In this new landscape, where many of us have re-assessed our priorities and are taking care to focus more on our well-being, one leadership quality is more impactful than all others in maintaining employee engagement: empathy.